Product Support Analyst I

Sabre Corporation; Bengaluru; Sur place; INR 420 000 - 720 000; Plein temps

Résumé du poste

Sabre Corporation in Bengaluru is hiring a Level 1 Product Support Analyst to analyze and resolve customer issues within the Sabre reservations system. You will coordinate with advanced support teams, account managers, and development resources to ensure prompt resolution across shifts, including weekends and holidays.

The role requires graduate-level qualification, strong English communication, and solid analytical skills to support operations in a fast-paced travel technology environment.

Qualifications

• Graduate with ability to analyze and troubleshoot issues.
• Proficient written and spoken English.
• Ability to work across teams and manage priorities.

Responsabilités

• Under direct supervision, analyze customer issues and drive resolution.
• Research and validate application functionality to aid customers.
• Collaborate with support teams, account managers, and development resources to meet expectations.
• Communicate effectively in English with customers worldwide.
• Manage daily responsibilities with strong time management and growth mindset.
• Elevate issues and act as lead interface with customers regarding product support.
• Deliver high levels of customer service and teamwork.

Connaissances

Analytical skills

Troubleshooting

English communication

Time management

Team collaboration

Formation

Graduate

Outils

XML

SQL

API

ITIL

Salesforce CRM

Description du poste

Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.

Level 1 Product Support Analyst

Job Description

Responsible for the analysis, replication and resolution from simple to high complexity problems, follow up of incoming Cases serving as Frontline Support customers hosted in the Sabre reservations system and using our broad portfolio of Solutions. Provides Technical support through different communication channels using advanced software and diagnostic tools, as well as recommends best business practices to customers on the application usability and system maintenance. Acting as a liaison between different internal teams ensuring a prompt resolution is achieved while working in a high-speed multitasking environment. Shows a high sense of urgency for sensitive issues and ensures the right level of communication is maintained with internal and external teams according to the appropriate defined service level agreements. This position will support operations across multiple shifts, including weekends and holidays as required.

Responsibilities:

• Under direct supervision, conducts logical analysis of customer issues and drive its resolution.
• Researches and validates application to aid customers in understanding product functionality and outputs.
• Works collaboratively in a team environment with advanced support teams, account managers, implementation and development resources to meet customer expectations regarding the resolution of maintenance issues
• Communicates effectively in written and spoken English with co-workers and customers around the world.
• Strong time management and priority setting skills are required to be able to manage daily responsibilities and own technical development and growth.
• Ensures that customer needs are satisfied. Must have the ability to evaluate the impact of the issue to the customer and elevate issues. Act as the lead interface with the customer, internal or external, regarding support on our products.
• Will deliver the highest level of customer service and satisfaction while continuously demonstrating excellent teamwork, interpersonal skills, and commitment.
• Demonstrate sense of urgency for sensitive issues.

Job Requirements

• Graduate. Technical experience desired.
• Demonstrates good time management and priority setting skills.
• Demonstrates effective teamwork skills.
• Demonstrates ability to work under pressure and handling complexity.
• Proficient English written and oral communication skills.
• Must be organized, able to multi-task and work in all areas as needed.
• Proven Analytical and troubleshooting skills.
• Excellent customer service skills.

Nice to have

• Travel/Airline Industry background is desired. Experience with travel distribution/reservation systems (Sabre, Galileo, Amadeus)
• ITIL/ XML/ SQL/ API/SQL/Programming.
• Experience using Salesforce CRM tool.
• Language Professional fluency in written and spoken English

Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.