Product Support Manager

Infinx; Mumbai; On-site; INR 2,500,000 - 5,000,000; Full time

Job summary

Infinx in Mumbai, Pune, and Hyderabad is seeking a Product Support Manager to build and scale a India-based Product Support team. You will lead transitions from the U.S., drive operational excellence, and own customer success outcomes.

You will shape processes, develop talent, and implement best practices while delivering healthcare technology solutions to U.S. healthcare organizations. Join a high-growth environment with autonomy to create impact across products and customers.

Qualifications

• 8+ years in Product/Technical Support or Service Delivery.
• 3+ years managing multi-tier support teams.
• Experience building or scaling offshore support functions.
• Strong stakeholder management and communication skills.
• Healthcare Technology, Healthcare RCM, or SaaS experience preferred.

Responsibilities

• Build, hire, and lead a high-performing Product Support team
• Drive knowledge transfer and offshore transition from U.S. teams
• Own ticket triage, escalations, SLAs, and resolution performance
• Create support processes, playbooks, and knowledge bases
• Partner with Product, Engineering, and Customer Success teams

Skills

Product Support

Team Leadership

Offshore Transition

Stakeholder Management

Healthcare Tech

Job description

Product Support Manager | Mumbai | Pune | Hyderabad

We're looking for a dynamic Product Support Manager to build and scale our India-based Product Support team. This is a unique opportunity to create a high-performing support function from the ground up, lead support transitions from the U.S., drive operational excellence, and own customer success outcomes. You'll have the autonomy to shape processes, develop talent, and implement best practices while making a meaningful impact on our products, customers, and business growth..

What You'll Do

• Build, hire, and lead a high-performing Product Support team
• Drive knowledge transfer and offshore transition from U.S. teams
• Own ticket triage, escalations, SLAs, and resolution performance
• Create support processes, playbooks, and knowledge bases
• Partner with Product, Engineering, and Customer Success teams

What We're Looking For

• 8+ years in Product/Technical Support or Service Delivery
• 3+ years managing multi-tier support teams
• Experience building or scaling offshore support functions
• Strong stakeholder management and communication skills
• Healthcare Technology, Healthcare RCM, or SaaS experience preferred

At Infinx, you'll have the opportunity to build from the ground up, lead a growing team, and make a direct impact on healthcare technology solutions used by leading U.S. healthcare organizations.