Solutions Manager

TP; Navi Mumbai; On-site; INR 1,250,000 - 1,800,000; Full time

Job summary

Teleperformance in Mumbai is seeking a seasoned Solutions Manager with 5-10 years of experience in customer experience management. The role focuses on developing and implementing solutions to meet client needs, while collaborating across functions to ensure seamless service delivery.

The candidate will analyze customer feedback, mentor a team of support representatives, and identify risks in solution implementation, ensuring adherence to company policies and procedures.

Qualifications

• Strong knowledge of customer experience management principles.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Experience with advanced support technologies and processes.
• Strong analytical and leadership skills.
• Ability to build lasting relationships with clients and colleagues.

Responsibilities

• Develop and implement effective solutions to meet client needs.
• Collaborate with cross-functional teams to ensure seamless service delivery.
• Analyze customer feedback and provide insights for process improvements.
• Manage and mentor a team of customer support representatives.
• Identify and mitigate risks associated with solution implementation.
• Ensure compliance with company policies and procedures.

Skills

Customer experience management

Leadership

Communication

Problem-solving

Team mentoring

Job description

We are looking for a highly skilled and experienced Solutions Manager to join our team in Mumbai. The ideal candidate will have 5-10 years of experience in a similar role, with a strong background in customer experience management.

Roles and Responsibility

• Develop and implement effective solutions to meet client needs.
• Collaborate with cross-functional teams to ensure seamless service delivery.
• Analyze customer feedback and provide insights for process improvements.
• Manage and mentor a team of customer support representatives.
• Identify and mitigate risks associated with solution implementation.
• Ensure compliance with company policies and procedures.

Job Requirements

• Strong knowledge of customer experience management principles.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Experience with advanced support technologies and processes.
• Strong analytical and leadership skills.
• Ability to build lasting relationships with clients and colleagues.

About Company

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.