Product Support Executive

MyClassboard Educational Solutions Pvt Ltd; Hyderabad; On-site; INR 300,000 - 420,000; Full time

Job summary

MyClassboard Educational Solutions Pvt Ltd in Hyderabad is seeking a proactive Product Support Executive with 1–2 years of experience in Payment Gateway and ERP platforms. You will diagnose, troubleshoot, and resolve customer queries, coordinate with vendors and internal teams, and ensure timely follow-up to close tickets while maintaining accurate records and clear escalation paths.

This role emphasizes strong communication with clients across phone and email, ensuring high customer

Qualifications

• 1–2 years of experience supporting Payment Gateway and ERP platforms.
• Strong problem-solving and analytical skills.
• Experience in vendor coordination and issue resolution.
• Excellent verbal and written communication skills.
• Good client handling and relationship management skills.
• Ability to prioritize tasks and work in a fast-paced environment.
• Basic understanding of payment processing, transaction flow, and ERP systems.

Responsibilities

• Provide timely support to clients regarding Payment Gateway and ERP-related issues.
• Diagnose, troubleshoot, and resolve customer queries efficiently.
• Coordinate with internal teams and external vendors to resolve technical and operational issues.
• Ensure prompt follow-up and closure of customer tickets.
• Communicate effectively with clients through phone, email, and other support channels.
• Monitor payment gateway transactions and assist in resolving transaction failures or reconciliation issues.
• Maintain accurate records of customer interactions and issue resolutions.
• Escalate complex issues to the appropriate teams and track them until closure.
• Deliver a high level of customer satisfaction by providing professional and courteous support.

Skills

Payment Gateway

ERP platforms

Problem-solving

Analytical skills

Vendor coordination

Communication skills

Client handling

Prioritization

Fast-paced environment

Payment processing knowledge

Job description

We are looking for a proactive and customer-focused Product Support Executive with 1–2 years of experience in Payment Gateway and ERP platforms. The ideal candidate should have strong problem-solving abilities, excellent communication skills, and experience coordinating with vendors to ensure seamless customer support.

Key Responsibilities

• Provide timely support to clients regarding Payment Gateway and ERP-related issues.
• Diagnose, troubleshoot, and resolve customer queries efficiently.
• Coordinate with internal teams and external vendors to resolve technical and operational issues.
• Ensure prompt follow-up and closure of customer tickets.
• Communicate effectively with clients through phone, email, and other support channels.
• Monitor payment gateway transactions and assist in resolving transaction failures or reconciliation issues.
• Maintain accurate records of customer interactions and issue resolutions.
• Escalate complex issues to the appropriate teams and track them until closure.
• Deliver a high level of customer satisfaction by providing professional and courteous support.

Required Skills & Qualifications

• 1–2 years of experience supporting Payment Gateway and ERP platforms.
• Strong problem-solving and analytical skills.
• Experience in vendor coordination and issue resolution.
• Excellent verbal and written communication skills.
• Good client handling and relationship management skills.
• Ability to prioritize tasks and work in a fast-paced environment.
• Basic understanding of payment processing, transaction flow, and ERP systems.