ERP Customer Support Executive

Pixel Tech; Chennai District; On-site; INR 450,000 - 650,000; Full time

Job summary

Pixel Tech’s PixelERP division seeks an ERP Customer Support Executive in Chennai (Egmore) to be the first point of contact for customers. You will resolve product queries, guide users through ERP modules, and reproduce issues for escalation to the dev team.

You should have hands-on ERP experience, strong English communication, and a customer‑first attitude. This is an on-site full-time role offering engaging training and growth opportunities.

Qualifications

• 2–3 years in customer support or ERP support.
• Hands-on ERP knowledge across Sales, Purchase, Finance, Inventory, HR.
• Excellent written and spoken English.

Responsibilities

• Respond to customer queries via call, email, and chat — promptly and professionally.
• Troubleshoot and resolve functional issues across ERP modules (Sales, Purchase, Finance/Accounts, Inventory, HR).
• Guide users on how to use ERP features; walk them through workflows and configurations.
• Log, track, and follow up on tickets to closure using a ticketing tool.
• Reproduce issues, document them clearly, and escalate genuine bugs to the technical/dev team with proper detail.
• Conduct basic onboarding/training sessions and create simple how-to guides for customers.
• Maintain a high CSAT by being patient, accurate, and responsive.

Skills

ERP knowledge

Customer support

English communication

Problem solving

Tools

Ticketing tool

Job description

Company: Pixel Tech (PixelERP)

Location: Chennai – Egmore (On-site)

Experience: 2–3 years

Employment type: Full-time

About the role

PixelERP is looking for an ERP Customer Support Executive to be the first point of contact for our ERP customers. You'll resolve product queries, guide users through ERP modules, troubleshoot issues, and make sure every customer interaction is clear, fast, and helpful. This is a hands‑on support role for someone who knows ERP systems and communicates exceptionally well in English.

What you’ll do

• Respond to customer queries via call, email, and chat — promptly and professionally.
• Troubleshoot and resolve functional issues across ERP modules (Sales, Purchase, Finance/Accounts, Inventory, HR/Payroll).
• Guide users on how to use ERP features; walk them through workflows and configurations.
• Log, track, and follow up on tickets to closure using a ticketing tool.
• Reproduce issues, document them clearly, and escalation genuine bugs to the technical/dev team with proper detail.
• Conduct basic onboarding/training sessions and create simple how-to guides for customers.
• Maintain a high CSAT by being patient, accurate, and responsive.

Must-have requirements

• 2–3 years of experience in customer support / application support / ERP support.
• ERP product knowledge is mandatory — hands‑on experience with at least one ERP (Tally, SAP Business One, Microsoft Dynamics, Zoho, NetSuite, Marg, BUSY, Focus, or a comparable ERP), including modules like Sales, Purchase, Finance, Inventory, or HR.
• Excellent spoken and written English — clear, professional, customer‑ready communication.
• Strong problem‑solving and a calm, customer‑first attitude.
• Willing to work on-site in Chennai (Egmore).