Customer Support Executive

Autope Payment Solutions; Gurugram District; On-site; INR 250,000 - 420,000; Full time

Job summary

Autope Payment Solutions is seeking a Customer Support Executive to provide exceptional assistance and support to customers, addressing inquiries promptly and effectively.

Responsibilities include multi-channel communication, product information, and accurate documentation in CRM systems; overall customer feedback collection for improvements.

Qualifications

• Bachelor's degree with 0-2 years of experience in customer support/service.
• Excellent written and verbal communication skills.
• Strong problem-solving and troubleshooting abilities.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong organizational skills and the ability to manage multiple priorities.

Responsibilities

• Respond to customer inquiries via multiple channels in a professional and timely manner.
• Provide accurate information about payment solutions and services to customers.
• Troubleshoot and diagnose technical or product-related issues with step-by-step guidance.
• Maintain product knowledge to address inquiries about features, functionalities, updates.
• Document customer interactions and resolutions in the CRM or ticketing system.
• Gather and document customer feedback to relay to relevant departments.

Skills

Excellent communication

Problem-solving

Troubleshooting

Independent work

Organizational skills

Education

Bachelor's degree

Job description

Customer Support Executive

Autope Payment Solutions is seeking a highly motivated and customer-oriented individual to join our team as a Customer Support Executive. In this role, you will be responsible for providing exceptional assistance and support to our customers, ensuring their inquiries and concerns are addressed promptly and effectively.

Responsibilities:

• Respond to customer inquiries, questions, and complaints via multiple channels (phone, email, chat, etc.) in a professional and timely manner.
• Provide accurate and relevant information about our payment solutions and services to customers, addressing their queries and concerns effectively.
• Troubleshoot and diagnose technical or product-related issues reported by customers, offering step-by-step guidance and resolutions to resolve problems independently.
• Maintain a high level of product knowledge to address customer inquiries and provide accurate information on features, functionalities, and updates.
• Document all customer interactions, inquiries, complaints, and resolutions accurately in the company's CRM system or ticketing system.
• Gather and document customer feedback and insights to identify areas for improvement and relay feedback to the relevant departments.

Requirements:

• Bachelor's degree with 0 - 2 years of Experience in customer support/service
• Excellent communication skills, both written and verbal.
• Strong problem-solving and troubleshooting abilities to identify and resolve customer issues.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong organizational skills and the ability to manage multiple priorities simultaneously.