Senior Executive– Merchant Helpdesk (Tech Support)

airpay payment services; Navi Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

airpay payment services in Navi Mumbai seeks a Senior Executive– Merchant Helpdesk (Tech Support) to drive the delivery and implementation of payment gateway solutions for merchants.

You will handle end-to-end support, work with banks and vendors, and ensure smooth operational processes.

Qualifications

• Bachelor’s degree in any stream.
• Disciplined, performance and outcome oriented.
• Working in cross-functional team, collaborating with peers

Responsibilities

• Act as a key member of the merchant helpdesk and ensure implementation and delivery of all solution products for merchants.
• Maintain strong knowledge of payment gateway and digital payments.
• Develop payment gateway related products, settlements and reconciliation processes.
• Provide application support for system issues and error tracking.
• Interact with internal teams, vendors and banks for issues and support.
• Support system handling and techno-functional solutions for payment gateway applications.
• Resolve end-user queries and provide clarifications; manage incidents and problems from a functional perspective.

Skills

Strong communication

Ownership of tasks

Fintech experience

MS Office proficiency

Excel

PowerPoint

MS Office

Education

Bachelor's degree

Tools

Excel

PowerPoint

MS Office

Job description

Senior Executive– Merchant Helpdesk (Tech Support)

3 - 5 Years

Full-Time

Designation: Senior Executive– Merchant Helpdesk (Tech Support)

Experience: 3 - 5 years +

Department: Operations

Job Role:

• Will be key member of merchant helpdesk and will be responsible for implementation and delivery of all the solution product merchant.
• Should have complete knowledge of payment gateway & digital payments.
• Building payment gateway related products, settlement, and recon process.
• Application support for handling system issues / error tracking.
• Experience of working for Payment Gateway/ bank/ ecommerce merchant aggregator/ electronic payment technology vendor.
• Should know operation, technical support of Payment Gateway at bank/ Ecommerce Merchant Aggregator/ Electronic Payment technology vendor. Required to interact with internal teams, vendors and Bank for issues and other supports.
• Experience in system handling & techno functional solution, support process specifically of Payment Gateway applications.
• End user queries resolution, clarifications, support for resolution of production queries on system functionalities. Incident and Problem management from functional perspective for all supported applications.

Preferred Candidature:

• Strong communication skills (verbal and written)
• Takes ownership of tasks and drives it to completion.
• Preferred from Fintech industry.
• Proficient in working on MS Office applications i.e. Excel, Power point, etc.

Requirements:

• A Bachelor’s degree in any stream.
• Disciplined, performance and outcome oriented.
• Working in cross-functional team, collaborating with peers