Product Support Associate

Pi Square Technologies; Hyderabad; On-site; INR 350,000 - 500,000; Full time

Job summary

Pi Square Technologies in Hyderabad is seeking a Product Support Advocate to assist customers with technical issues related to Microsoft software, hardware, and services. You will provide timely and effective solutions, aiming to ensure a positive customer experience.

Ideal candidates have a Bachelor's degree in CS/IT, prior technical support experience, and familiarity with Microsoft products. Certifications like Azure Fundamentals are a plus.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Prior experience in technical support.
• Certifications (e.g., Microsoft Certified: Azure Fundamentals) are a plus.

Responsibilities

• Frontline representative for Microsoft consumer products, providing timely and effective solutions to customers.
• Assist customers with technical issues related to Microsoft software, hardware, and services to ensure a positive experience.

Skills

Communication

Problem solving

Empathy

Adaptability

Education

Bachelors in CS/IT or related

Job description

As a Product Support Advocate, you will be the frontline representative for Microsofts consumer products. Your primary responsibility is to assist customers with technical issues related to Microsoft software, hardware, and services. Youll provide timely and effective solutions, ensuring a positive customer experience.

Qualifications

• Education: Bachelors degree in Computer Science, Information Technology, or related field (or equivalent experience).

Experience

• Prior experience in technical support
• Familiarity with Microsoft products and services.
• Certifications (e.g., Microsoft Certified: Azure Fundamentals) are a plus.

Skills

• Excellent communication skills (verbal and written).
• Problem-solving abilities.
• Patience and empathy.
• Ability to work in a fast-paced environment.