Product Support and Gaming Support

Live Connections; Hyderabad; On-site; INR 250,000 - 350,000; Full time

Job summary

Live Connections is hiring Technical Support Advocates in Hyderabad for a customer-facing Product Support/Gaming Support role. Requires 1+ year experience, a Bachelor’s degree, and hands-on Microsoft product knowledge (Windows, Office/Microsoft 365).

The role demands willingness to work US shift timings, a 24×7 rotational schedule, and 100% on-site work with onboarding documentation readiness.

Qualifications

• Bachelor’s Degree / Equivalent Experience
• 1+ years of relevant experience (excluding bench/training/internship period)
• Graduation/Post-Graduation completion certificate and original mark sheets mandatory for onboarding
• Willingness to work in US shift timings
• Flexible to work in a 24×7 rotational shift environment
• 100% Work From Office (No Hybrid/WFH)
• Any Graduate can apply

Responsibilities

• Provide technical and product support for Microsoft consumer products via phone and chat
• Troubleshoot and resolve customer queries with clear communication
• Assist customers with billing, subscriptions, and account-related questions in gaming & product support
• Maintain high-quality service and accurate documentation of interactions

Skills

Technical Support

Strong communication

Troubleshooting

Microsoft Windows

Office 365

Phone & Chat support

Education

Bachelor's degree

Tools

Microsoft Windows

Office 365

Job description

We are hiring Technical Support Advocates for a customer-facing Product Support/Gaming Support role supporting Microsoft consumer products.

Experience: 1+ Years of relevant experience(This should exclude bench/training/Internship period)

Education: Bachelor’s Degree / Equivalent Experience

• Technical support experience
• Strong communication and troubleshooting skills
• Hands‑on experience of Microsoft products (Windows, Office/Microsoft 365)
• Ability to handle customer queries and provide effective resolutions

Gaming Support – Phone & Chat Agent:

• Experience in technical/customer support
• Strong communication and troubleshooting skills
• Experience handling billing, subscriptions, and account‑related queries
• Good understanding of gaming products/services

Mandatory Requirements (Non-Negotiable):

• Graduation/Post-Graduation completion certificate and original mark sheets are mandatory for onboarding.
• Willingness to work in US shift timings.
• Flexible to work in a 24×7 rotational shift environment.
• 100% Work From Office (No Hybrid/WFH).
• Must complete the client-mandated training program.
• Any Graduate can apply.

Mandatory: Candidates must have scanned copies of all educational and employment documents readily available for verification and onboarding.

Preference will be given only Immediate joiner to 15 days.

Note : The final salary will be determined by HR after profile screening. It will depend on factors such as the candidate’s last drawn CTC, total experience, and current location.