Product Support AI Engineer – Attendify.ai

TechKshetra Info Solutions Pvt. Ltd.; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Job summary

A technology solutions company is seeking a Product Support Engineer in Bengaluru, Karnataka. The role involves installing and configuring AI-based attendance systems while providing troubleshooting and technical support. Candidates should have foundational skills in electronics and networking, and a diploma or degree in a relevant field. This position offers the chance for freshers interested in technology and customer interactions to grow in their careers. Willingness to travel for installations is required.

Qualifications

• Basic knowledge of electronics and networking is required.
• Understanding of CCTV systems and IP cameras is essential.
• Problem-solving and troubleshooting skills are necessary.

Responsibilities

• Install and configure Attendify.ai devices at client locations.
• Conduct site surveys and provide deployment recommendations.
• Handle basic networking setup, including IP configuration.

Skills

Basic knowledge of electronics and networking

Understanding of CCTV systems and IP cameras

Problem-solving and troubleshooting skills

Good communication and client-handling ability

Education

Diploma / BE / BTech in ECE, EEE, CS, or related field

Job description

Job Description

About the RoleWe are looking for a Product Support Engineer to handle installation, deployment, and technical support for our AI-based attendance and visitor management system, Attendify.ai. The role involves working with hardware devices, networking, and client-side troubleshooting.Why Join Us?Work on AI-based smart security and attendance solutionsHands-on experience with real-world deploymentsOpportunity to grow into advanced technical and solution roles

Duties & Responsibilities

Key ResponsibilitiesInstall and configure Attendify.ai devices at client locationsConduct site surveys and provide deployment recommendationsHandle basic networking setup (IP configuration, routers, connectivity)Work with CCTV systems, biometric devices, and access control systemsTroubleshoot hardware and software issuesProvide on-site and remote technical support to clientsCoordinate with internal technical teams for issue resolutionEnsure smooth onboarding and client satisfaction

Job Requirements

Required SkillsBasic knowledge of electronics and networkingUnderstanding of CCTV systems and IP camerasFamiliarity with routers, LAN/WAN, and IP configurationProblem-solving and troubleshooting skillsGood communication and client-handling abilityPreferred QualificationsDiploma / BE / BTech in ECE, EEE, CS, or related fieldFreshers with strong interest in hardware and networking can applyAdditional RequirementsWillingness to travel for client installations and support

TechKshetra Info Solutions Pvt. Ltd.,
ISO 27001:2022 certified

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