Field Engineer

Eternal Robotics; New Delhi; On-site; INR 500,000 - 800,000; Full time

Benefits offered by this job

Competitive salary with travel allowances

Opportunity to work on cutting-edge AI solutions

Career growth in a fast-scaling technology company

Job summary

A technology company in New Delhi is seeking a dedicated Field Service Engineer to support deployed systems and ensure peak performance. The role involves conducting real-time monitoring, providing technical support, and maintaining device logs. The ideal candidate should have a Diploma or Bachelor's in Electronics, along with 2-5 years of experience in IT support or maintenance. The position offers a competitive salary with travel allowances and opportunities for career growth.

Qualifications

• 2–5 years in field service engineering, IT support, or maintenance roles.
• Exposure to surveillance systems, CCTV, industrial automation, IoT.
• Experience with AI/Computer Vision-based systems preferred.

Responsibilities

• Conduct real-time system monitoring to detect and resolve anomalies.
• Perform periodic hardware and software health checks.
• Calibrate cameras and inspect physical devices regularly.
• Provide on-site and remote technical support to client users.
• Maintain structured maintenance logs and system change records.

Skills

Troubleshooting IP-based connections

Hardware handling

MS Office Suite

Problem-solving

Customer service orientation

Education

Diploma or Bachelor's in Electronics, Electrical, Computer Science, IT

CompTIA A+, Networking+

Job description

Overview

Eternal Robotics is at the forefront of Industrial AI transformation with its flagship platform, Hypervise, enabling real-time quality control and process optimization through cutting-edge computer vision and AI technologies. We serve industries such as automotive, pharmaceutical, and apparel manufacturing, driving digital transformation on factory floors across India and abroad.

We are looking for a dedicated Field Service Engineer to support our deployed systems at client sites in the Delhi NCR region. The ideal candidate will be hands-on with both hardware and software, ensuring peak performance, preventive maintenance, and timely troubleshooting of our AI-powered computer vision solutions. This is a high-impact, on-ground role that directly influences customer satisfaction and system reliability.

Responsibilities

• Conduct real-time system monitoring to detect and resolve anomalies; perform periodic hardware and software health checks; analyze system logs to identify data processing or image recognition errors.
• Apply regular firmware and software updates across cameras, edge devices, and servers; collaborate with the engineering team to deploy and validate algorithm optimizations.
• Backup critical datasets and configurations; monitor and manage data storage capacity and integrity; archive historical data and ensure ongoing data reliability.
• Calibrate cameras and inspect physical devices regularly; perform preventive tasks (lens cleaning, cable replacements, hardware checks); coordinate onsite repair or escalation for hardware replacements as needed.
• Fine-tune algorithm parameters based on site conditions and feedback; analyze resource usage (CPU, GPU, memory) for performance efficiency; reduce latency in system operations for real-time processing.
• Provide on-site and remote technical support to client users and operators; conduct training sessions for customer teams on system usage and updates; establish a feedback mechanism to improve system performance and usability.
• Maintain structured maintenance logs and system change records; create detailed performance and uptime reports for internal and client use; ensure documentation is updated for all configurations and interventions.

Qualifications

Technical Skills

• OS: Basic knowledge of Windows and Linux environments.
• Networking: Ability to troubleshoot IP-based connections and device communications.
• Hardware: Experience handling cameras, servers, edge devices, and physical maintenance tasks.
• Tools: Proficiency in MS Office Suite (Excel, Word, PowerPoint) for reporting.

Soft Skills

• Strong problem-solving ability and critical thinking.
• High attention to detail and discipline in documentation.
• Customer service orientation with excellent communication skills.
• Adaptability in fast-evolving tech environments.

Qualifications

• Qualification: Diploma or Bachelor's in Electronics, Electrical, Computer Science, IT, or related field.
• Certifications (preferred): CompTIA A+, Networking+, or equivalent.
• Experience: 2–5 years in field service engineering, IT support, or maintenance roles.
• Relevant Background: Exposure to surveillance systems, CCTV, industrial automation, IoT, or edge computing setups.

Preferred (Not Mandatory)

• Experience working with AI/Computer Vision-based systems, Industrial Automation or PLC systems
• Awareness of safety, privacy, and data security protocols in industrial environments.
• Competitive salary with travel allowances.
• Opportunity to work on cutting-edge AI solutions.
• Career growth in a fast-scaling technology company.

Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Customer Service
• Industries: Industrial Machinery Manufacturing