Product Specialists

keka; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

A leading HR Tech company in Hyderabad is looking for a Product Specialist to help configure and customize their platform to meet customer needs. The role requires strong analytical and communication skills, along with a good grasp of tech tools for payroll calculations. You'll be responsible for understanding HR requirements, enhancing product adoption, and fostering customer relationships. If you're a quick learner and possess leadership qualities, this opportunity could fast-track your career.

Qualifications

• Strong analytical and troubleshooting skills with a good score in aptitude.
• Excellent verbal and written communication skills.
• Good with numbers for complex payroll calculations.
• Strong tech inclination and ability to use various tech tools.
• Leadership and organizational abilities.

Responsibilities

• Understand customer's HR requirements and design solutions using Keka platform.
• Measure product usage metrics and assist in increasing product adoption.
• Develop customer relationships to promote platform adoption and retention.
• Identify operational bottlenecks and suggest improvements.
• Communicate with customers via mail, chat, and voice.

Skills

Analytical skills

Strong communication skills

Technical inclination

Numerical skills

Leadership skills

Numerical ability

Leadership

Job description

Keka has grown super-fast to become the leading HR Tech product, thanks to our people and customers. We are looking for awesome young guns who can join our journey to disrupt the market.

Product Specialist is someone who has first hand knowledge about our platform and is capable of configuring and customizing the platform as per the business requirements of our customers.

What we are looking for in you

• The job requires strong analytical and troubleshooting skills, so a good score in aptitude is a must
• You'd be interacting with various senior business stakeholders, so strong communication skills - verbal and written are a must
• While the job does not require coding skills, having a strong tech inclination is an advantage as there are many tech tools that we use as part of the role.
• The role requires dealing complex payroll calculations, so being good with numbers is must.
• Leadership and organization skills will help boost your career shoot faster in this role.

Roles and responsibilities

• Being able to understand customer's HR/Organization requirements and design a solution using Keka platform that meets these needs
• Measure product usage metrics and assist businesses in increasing the product adoption.
• Develop customer relationships with a goal to promote platform adoption and retention.
• Identify bottlenecks in the operations and come up with improvements and process optimizations
• Communicate with customer effectively through mail, chat and voice channels.