Product Specialist

IKEA; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Benefits offered by this job

Flexible hybrid working

Learning & development opportunities

Job summary

IKEA is seeking a Product Specialist for Digital Workplace – Communication & Collaboration to own and drive development. You will work with Product Owners, engineers, project managers, end-users, and cross-functional teams to translate needs into solutions and drive adoption across the organization.

You will collaborate closely with stakeholders, manage product analytics, and ensure data-driven decisions shape the roadmap and capabilities.

Qualifications

• 6+ years hands-on experience with Microsoft 365 products.
• Strong stakeholder management and communication skills.
• Product management exposure and change adoption capabilities.
• Experience driving adoption and analytics in digital workplace.

Responsibilities

• Measure and report performance of digital products against KPIs.
• Analyze product data to support decision making.
• Write user stories and support Product Owner with insights.
• Collaborate cross-functionally to ensure agile delivery.
• Drive ownership and continuous improvement.

Skills

Microsoft 365

Stakeholder management

Ownership & proactivity

Product management

Analytics

Adoption & Change

Communication

Power BI basics

Data storytelling

Education

Bachelor's degree or equivalent

Tools

Microsoft Teams

SharePoint Online

OneDrive

Outlook

Planner

Teams Rooms

Teams Telephony

Microsoft Project

Visio

Viva solutions

Copilot

Job description

Who you are

Are you passionate about Digital workplace, Employee Communication, collaboration & Productivity and how it creates business value? Do you enjoy understanding how our tools helps our coworkers with simplified experience and boost productivity? Are you someone with a genuine interest in how Communication & Collaboration business can be improved through smart use of technology and processes? Are you someone who takes ownership, drives solutions forward, and collaborates across functions to make things happen? If the answer is yes, then keep reading—we might have the right role for you! Our Digital Workplace – Communication & Collaboration plays a key role in ensuring that Digital Products & Services works effectively for the business. We are now looking for a Product Specialist to take ownership and drive development within this area. In this role, you will ensure that our sub domain supports how we operate within IKEA’s technology-process-delivery ecosystem. You will work closely with Product owners, Engineers, project managers, end-users, and cross‑functional teams to understand needs, translate them into solutions, and drive adoption across the organization. You bring strong communication skills and thrive in both technical and business discussions. You understand how to identify gaps, design solutions, and ensure that systems evolve with the business. Above all, you take ownership, show initiative, and are driven to deliver solutions that create real impact.

What you'll need to have

A Product Specialist for Communication, Collaboration & Productivity tools should ideally have skills across five areas:

• 6+ years of hands‑on experience in Microsoft 365 Products and solutions
• Strong stakeholder management and communication skills
• A proactive mindset with strong ownership and problem‑solving ability
• Track record of working in a similar role and delivering impactful results
• Product management
• Microsoft 365 expertise (technical skills)
• Adoption & Change
• Analytics & Reporting

Technical skills

• Microsoft Teams
• SharePoint Online
• OneDrive
• Outlook
• Planner
• Teams Rooms
• Teams Telephony
• Microsoft Project
• Visio
• Viva solutions
• Copilot

Change management and adoption

• Prosci/ADKAR concepts (good-to-have)
• Communication planning
• Training design
• Champion networks
• Adoption campaigns
• Resistance management
• Executive sponsorship engagement

Analytics and reporting

• Power BI basics
• Adoption reporting
• Usage analytics
• KPI dashboards
• M365 Admin reporting
• Copilot value measurement
• Data storytelling

We’re the ones who make it possible for people to have a smarter life at home and a hassle‑free and rewarding shopping experience. Together we work to find new digital solutions for every business need to help make IKEA a great and efficient place to work. We like to think of ourselves as innovative and modern, and we believe that nothing would actually work without us.

As a Product Specialist, you will play a key role in ensuring that the Communication & Collaboration sub domain delivers value to the business and supports efficient, data‑driven decision‑making.

You will take ownership of your area, continuously improving it by aligning capabilities with business needs. You will work hands‑on with below key products ensuring solutions support how we actually operate.

You will collaborate closely with stakeholders across business, Product owners, Partners, project managers, end‑users, and cross‑functional teams, ensuring alignment and driving adoption.

This role combines strategic thinking with hands‑on execution, where your work directly impacts the delivery of high‑quality solutions, technological advancements, and the organization's growth and efficiency.

To be concrete, you will:

• Measure, analyze and report on the performance of the Digital Products against business goals and KPIs
• Responsible for all product related analysis, utilizing both customer and product data
• Support the product owner in tactical decision making with analysis results and insights
• Supporting the Product Owner in writing user stories
• To develop extensive knowledge of the stakeholders’ (Product Manager & other business stakeholders)
• needs and interpret and share that knowledge with the product team, providing context, as needed to
• ensure what they develop and deliver what is expected
• To test, analyze and validate the actual impact of the product to make sure the product reaches its goals
• Where needed, (and directed by the Product Manager/Owner) work with co‑workers to understand and
• quantify their needs and requirements, ensuring they are included and integrated into the product as
• needed
• Work cross functional to ensure that the agile team has what is needs and remove blockers that prevent
• the agile team to maximize the delivery of digital products

Beyond delivery, we expect you to:

• Take initiative and drive solutions forward independently
• Create a culture of ownership, accountability, and continuous improvement
• Encourage collaboration and knowledge sharing across teams
• Focus on real business value — not just delivery
• Continuously improve processes and ways of working
• Ensure solutions are trusted, relevant, and actively used

We can offer you

• Opportunity to shape how Communication & Collaboration area in Digital workplace is developed and improved
• A collaborative, cross‑functional environment
• Opportunities to learn, grow, and work with modern ways of working
• A workplace that values ownership, simplicity, and continuous improvement

At IKEA we believe that we’re better when we’re physically together for collaboration, dialogues and conversations. We believe in the power of human interactions; the informal chats, the energy, belonging and creativity generated by people being in the same place.

Our approach is that we spend majority of our time in the IKEA workplace and with flexibility to work from home when relevant.