Product Solution Engineer

JUSPAY; Mumbai; On-site; INR 400,000 - 800,000; Full time

Job summary

Juspay is a leading payments technology company seeking a customer-focused support professional in Mumbai. The role emphasizes solving technical problems, guiding non-technical users, and delivering prompt resolutions with SLA adherence.

The ideal candidate will have 1–4 years in application/technical support, strong SQL and programming basics, and superb communication skills to collaborate across teams and enhance customer satisfaction.

Qualifications

• 1 to 4 years of experience in application and technical support.
• B.Tech/BE in any discipline.
• Excellent trouble-shooter with strong analytical and problem-solving skills.
• Decent programming skills and SQL knowledge; able to understand code.
• Excellent written and verbal communication; ability to explain complex technical issues clearly to non-technical users.
• Ability to collaborate across teams and strong interpersonal skills.

Responsibilities

• Take ownership of customer issues and requests through to resolution.
• Research, diagnose and troubleshoot issues following SLAs.
• Guide non-technical users through the issue resolution process.
• Collect and document information about users' problems for future references.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Provide prompt and accurate feedback to customers.
• Document knowledge in the form of knowledge base tech notes and articles.
• Collaborate with team for application enhancements.

Skills

Troubleshooting

Analytical

Programming basics

SQL

Communication skills

Collaboration

Education

B.Tech/BE

Job description

Juspay is a leading multinational payments technology company, powering superior conversion rates, seamless customer experiences, cost optimization, and fraud reduction at scale for 500+ top global enterprises and banks. Founded in 2012, the company processes over 300 million daily transactions, exceeding an annualized total payment volume (TPV) of $1 trillion with 99.999% reliability. Headquartered in Bangalore, India, Juspay’s global network of 1200+ payment experts operates across San Francisco, Dublin, São Paulo, and Singapore.

Juspay offers a modular and interoperable product suite for merchants that includes open-source payment orchestration, seamless authentication, payment tokenization, fraud & risk management, global payouts, end-to-end reconciliation, unified payment analytics, and more. For banks, Juspay’s offerings include end-to-end white label payment gateway solutions & real-time payments infrastructure.

Role Overview

You must have a passion for superior customer/ business satisfaction as part of a successful merchant facing product organisation. You must be a good problem solver and trouble-shooter who not only relishes playing around with gadgets and new technologies but also enjoys the fun of solving new technical problems every day. Be part of a highly energetic and innovative team and create customer delight as a differentiator for Juspay.

Responsibilities

• Take ownership of customer issues and requests through to resolution
• Research, diagnose and troubleshoot issues following SLAs
• Guide non-technical users through the issue resolution process
• Collect and document information about users problems for future references
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide prompt and accurate feedback to customers
• Document knowledge in the form of knowledge base tech notes and articles
• Collaborate with team for application enhancements

Qualification

• 1 to 4 years of experience working in application and technical support.
• B.Tech/BE in any discipline.
• Excellent trouble-shooter. Strong analytical and problem-solving skills.
• Decent programming skills and SQL knowledge. Able to understand the code.
• Excellent written and verbal communication skills, ability to explain complex technical issues clearly to non-technical users.
• Ability to collaborate across teams and strong interpersonal skills.