Business Development Manager

JUSPAY; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Juspay in Mumbai is seeking a dynamic professional to oversee merchant relationships, drive growth, and translate customer feedback into product insights. You will manage stakeholders across BD, Ops, and product teams within banks and merchants, lead onboarding from identification to go-live, and coordinate with Legal, Finance, design and tech to ensure smooth project execution.

A curiosity for payments and a proven ability to negotiate milestones will help you navigate regulatory changes and

Qualifications

• Proven track record in managing external stakeholders and delivering operational results.
• Strong project management skills across multiple initiatives.
• Interest in banking and payments and ability to learn quickly.

Responsibilities

• Oversee partner onboarding and new product implementations, from legal to go-live.
• Build relationships with stakeholders in BD, Ops, and product teams within financial institutions and merchants.
• Stay informed on industry innovations and regulatory changes impacting Juspay’s business.
• Manage partner accounts to maintain a positive growth trajectory.
• Resolve bottlenecks in product development, deployment, and day-to-day operations by coordinating with banking stakeholders.
• Engage with industry players regularly to explore new partnership opportunities.

Skills

Stakeholder management

Partnership development

Project management

Negotiation

Banking and payments

Job description

Juspay is India’s foremost end-to-end payments stack. We are a SaaS-unifying aggregation layer interconnecting banks, networks, acquirers, gateways and processors for merchant payments. We create value by enabling seamless checkouts, increasing conversion rates, enhancing the purchase experience and bringing cutting edge innovation in partnership with banks & networks. We've been building together since 2012 and are trusted by customers including Amazon, Jio, Ola, Swiggy, Flipkart, Vodafone and more. We're excited to be growing a team as diverse and creative as the millions of people we reach, and a company where everyone can thrive.

About the Role

The role at Juspay focuses on building strong merchant relationships, driving growth, and turning customer feedback into product innovations. You'll manage stakeholders, communicate value propositions, and use data insights to refine strategies

What your day will look like

• Oversee daily operations with partners on new product implementations, from finalizing legal agreements to tracking project progress. This includes engaging with merchants and new banks to foster synergy.
• Build strong relationships with stakeholders in BD, Ops, and product teams within financial institutions and merchants to create value for Juspay.
• Stay informed on the latest industry innovations and regulatory changes impacting Juspay’s business. We seek a curious, knowledge-hungry individual.
• Manage partner accounts to maintain a positive growth trajectory.
• Support product, platform, and operations teams by resolving bottlenecks in product development, deployment, and day-to-day operations, leveraging connections with relevant banking stakeholders.
• Monitor and manage active partnerships throughout their lifecycle.
• Engage with industry players regularly to explore new partnership opportunities.
• Assist in creating processes, presentations, and timely responses to new proposals.
• Lead new partner onboarding from identification to go-live.

Interaction

• Collaborate with various internal teams—including Legal, product, finance, design, and technology—to ensure seamless project execution as needed.
• Manage multiple partnerships concurrently, fostering and maintaining strong relationships with each partner.
• Coordinate and liaise with existing and new potential banks

You should apply if you,

• Demonstrate a strong track record in managing external stakeholders and delivering operational results.
• Are action-oriented with a long-term vision and a keen interest in banking and payments.
• Possess solid project management skills to effectively track initiatives, campaigns, and programs across multiple stakeholders.
• Ability to negotiate with customers on delivery milestones and commercials
• Understanding of payment concepts, particularly UPI would be added advantage.