Product Operations Associate

Solo Network; India; Remote; INR 167,000 - 201,000; Full time

Benefits offered by this job

Hands-on platform growth

Credentialing systems exposure

Client strategy involvement

Founders collaboration

Career outcomes insights

Job summary

SOLO Network is seeking a Product Operations Associate to bridge B2B and B2C initiatives on a remote basis in India. You will help design badge strategies and learner progression across institutions, employers, and learners, ensuring engagement and measurable outcomes.

Key focus areas include onboarding strategy for clients, mapping learner journeys, and translating product capabilities into practical adoption with dashboards and analytics.

Qualifications

• Strong structured thinking and problem-solving mindset.
• Ability to understand both business needs (B2B) and user experience (B2C).
• Good communication skills with the ability to explain concepts clearly to different stakeholders.
• Interest in EdTech, skill development, or workforce ecosystems.
• Comfortable working with data, dashboards, and basic analytics.
• Proactive attitude with an ownership mindset.

Responsibilities

• B2B – Client Onboarding & Strategy: onboard institutions/employers; design badge strategies; structure programs.
• B2C – Learner Journey Design: map programs to engaging learner journeys; reflect real skill progression.
• Feature Enablement & Adoption: recommend features; guide clients in implementing badges and pathways.
• Engagement & Performance Monitoring: track client and learner engagement; identify drop-offs and gaps.
• Outcome & Impact Tracking: define success metrics; ensure credentials translate to outcomes.

Skills

Structured thinking

Business & user experience

Communication skills

EdTech interest

Data & analytics

Ownership mindset

Job description

This is a remote position.

Company: SOLO Network (SPARKPLUS Technologies)

Role: Product Operations Associate

Salary: ₹15,000 – ₹18,000 per month

About SOLO Network

SOLO Network is a skills-first credentialing platform enabling institutions, employers, and learners to build verifiable skill pathways through badges and structured learning journeys.

The platform bridges learning and real-world outcomes by aligning credentials with career progression.

Job Description

This role operates across both B2B (institutions, employers) and B2C (learners) sides of the platform.

As a Product Operations Associate, you will help design and implement badge strategies for organizations while ensuring learners are effectively engaged and progressing through structured skill pathways.

The role requires ecosystem thinking — understanding how institutional goals, employer requirements, and learner journeys connect to drive measurable outcomes.

Key Responsibilities

B2B – Client Onboarding & Strategy

• Support onboarding of institutions and employers onto SOLO Network
• Design badge and credential strategies aligned with workforce or learning objectives
• Structure programs into clear skill pathways and career tracks

B2C – Learner Journey Design

• Map learning programs into engaging, outcome-driven learner journeys
• Ensure badges reflect real skill progression and career milestones
• Improve learner experience across onboarding, progression, and completion

Feature Enablement & Adoption

• Recommend platform features based on client use cases
• Guide clients in implementing badges, pathways, and engagement mechanisms
• Act as a translator between product capabilities and real-world use cases

Engagement & Performance Monitoring

• Track both client-level and learner-level engagement
• Identify drop-offs in learner journeys and adoption gaps in clients
• Suggest improvements to increase completion rates and platform usage

Outcome & Impact Tracking

• Help define success metrics across institutions and learners
• Ensure learning translates into credentials and credentials into outcomes
• Support reporting and insights for continuous improvement

Requirements

• Strong structured thinking and problem-solving mindset
• Ability to understand both business needs (B2B) and user experience (B2C)
• Good communication skills with the ability to explain concepts clearly to different stakeholders
• Interest in EdTech, skill development, or workforce ecosystems
• Comfortable working with data, dashboards, and basic analytics
• Proactive attitude with an ownership mindset

Benefits

• Hands-on experience in building and scaling a two-sided platform
• Exposure to credentialing systems, skill frameworks, and workforce transformation
• Direct involvement in client strategy, product adoption, and learner engagement
• Opportunity to work closely with founders and contribute to core platform growth
• Real experience in understanding how learning connects to career outcomes