Product Operations

Berg Technologies; Bengaluru; On-site; INR 300,000 - 600,000; Full time

Job summary

Berg Technologies is seeking individuals passionate about customer experience to manage product operations and resolve issues across multiple teams. You will diagnose and fix production software issues, maintain on-call records, and prepare RCA findings for broader audiences.

The role involves daily testing of user flows on Android, iOS, M site and desktop, plus trend analysis to improve product health and stakeholder alignment.

Qualifications

• Freshers or 1 year experience in Operations/Ecommerce preferred.
• Graduate or B.Tech qualification.
• Ability to diagnose, troubleshoot and fix production software issues.
• Strong written communication to respond to customer issues.
• Experience with on-call tracking and RCA follow-up.

Responsibilities

• Work on reported tickets, provide solutions and resolve quickly.
• Diagnose, troubleshoot and fix production software issues.
• Maintain records of problem analysis in an on-call tracking system.
• Follow up for RCA and share results with the wider audience.
• Conduct issue trend analysis and share weekly/monthly top issues.
• Collaborate with product and engineering to influence OKRs.
• Daily testing of Pre-prod and prod user flows across platforms.

Skills

Problem solving

Analytical skills

Written communication

On-call tracking

Education

Any Graduate

B.Tech

Tools

Bug tracking tools

Job description

We are looking for individuals who are passionate about driving the customer experience and bring issues to the closure by working with different in-house tech/product and Business teams. The team

member would be having the responsibility of taking care of product operations on a day-to-day basis.

Roles and Responsibilities

• To work on the tickets reported, provide solutions and work for a quicker resolution.
• Diagnosing, troubleshooting and fixing production software issues
• Maintain on-going record of problem analysis and resolution activity in an on-call tracking system
• Post issue is resolved, follow up with the POC for RCA and share the same with the wider audience.
• Do an issue trend analysis (issues reported) also to share a weekly/monthly summary on the top issues reported /health check for the different teams.
• To work with product and engineering team and share the analysis of the bugs/tech issues reported by customer/internal teams and influence the product team to add that in their OKRs.
• To do a daily testing of Pre prod and prod user flow testing on any product key launches, alpha/beta releases and identify content issues across android, iOS, M site and desktop and drive closure on all issues witnessed by chasing appropriate action owners across multiple blocks within the company
• Work with different lines of business/Tech team/Product team to problem solve, measure and track suitable metrics also product feature development lifecycle for efficiency and effectiveness
• Technical abilities with experience working on App interface and UI designing
• To be able to lean quickly and adapt to the work culture
• Good in problem solving and analytical skills
• Demonstrated ability to communicate effectively in writing, ideally with a successful track record of responding to/resolving customer issues through written communication
• Possess ability to understand business problems and provide solutions/informations related to the business requirements

Experience:

Fresher/ 1 year of work experience in Operations/Ecommerce would be an added advantage

Qualification:

Any Graduate/ BTech