Product Operations specialist - 1

Zepto; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Zepto is hiring a Product Operations Specialist for the Consumer Product Team in Bengaluru. The role focuses on on‑app merchandising and content operations to deliver a best‑in‑class grocery shopping journey.

You will work with Product, Design and Engineering to drive improvements through data‑driven insights and operational excellence. The ideal candidate has a quantitative background, strong API/Postman skills, experience with Excel/SQL/Mixpanel, and at least 2 years in Product Operations or

Qualifications

• Bachelor’s degree or equivalent in a quantitative/analytical field.
• Proficiency with APIs and Postman for testing, validation, and troubleshooting.
• Experience with data analysis tools such as Excel, SQL, Mixpanel.
• Strong understanding of UI principles, design quality, and content standards.
• 2+ years in Product Operations or related role, grocery/e‑commerce a plus.

Responsibilities

• Own on‑app merchandising and content operations for the Shopping Experience.
• Collaborate with Product, Design and Engineering to improve customer experience.
• Use data‑driven insights to drive operational improvements and workflow optimization.
• Troubleshoot issues with APIs and tooling; ensure design quality and consistency.
• Manage multiple priorities in a fast‑paced environment.

Skills

APIs & Postman

Data analysis

UI/Design quality

Cross-functional collab

Problem solving

User experience focus

Project management

Analytical thinking

Education

Bachelor’s degree or equivalent in quantitative/analytical field

Tools

Postman

Excel

SQL

Mixpanel

Job description

Job Description - Product Operations Specialist - Consumer Product Team

Your Role

Were hiring a Product Operations Specialist to join our Shopping Experience Team, focused on delivering a best-in-class grocery shopping journey for our users. In this role, you will take ownership of on-app merchandising and content operations, ensuring exceptional design quality, accuracy, and consistency across the platform. You will work closely with Product, Design, and Engineering teams to drive continuous improvements in the customer experience through data-driven insights and operational excellence. This position requires strong technical expertise, including hands‑on experience with APIs and tools such as Postman, along with the ability to troubleshoot issues and optimize workflows. A strong eye for design, attention to detail, and the ability to operate independently in a fast‑paced environment are essential. If you are passionate about enhancing user experiences through thoughtful execution and analytics, wed love to hear from you.

What We’re Looking For

• Bachelor’s degree or equivalent experience in a quantitative or analytical field
• Strong fluency with APIs and tools such as Postman for testing, validation, and troubleshooting
• Proficiency in data analysis and experimentation tools such as Excel, SQL, and Mixpanel
• Strong understanding of UI principles, design quality, and content standards with exceptional attention to detail
• Ability to think from a user’s perspective and consistently prioritize user experience
• Solid analytical, problem‑solving, and decision‑making skills
• 2+ years of experience in Product Operations or a related role (experience in grocery or e‑commerce is a plus, but not mandatory)
• Excellent organizational skills with the ability to manage multiple priorities effectively
• Strong cross‑functional collaboration and stakeholder management skills, including negotiation
• Experience working on complex projects or programs involving multiple stakeholders, ideally within software development or product launch readiness
• Proven ability to thrive in a fast‑paced, collaborative environment

This role is a 5-day work from office position based out of our Bangalore office.