Assistant Manager Operations Digital Products

Aakash Educational Services (AESL); Gurugram District; On-site; INR 400,000 - 660,000; Full time

Job summary

Aakash Educational Services (AESL) is seeking a hands-on OperationsCoordinator in Gurugram to manage logistics schedules and digital product support processes. You will coordinate cross-functional teams, implement organizational strategies, and handle escalation calls to ensure timely business operations.

You should be data-driven, excel in MS Office, and possess strong English communication skills. BE/BTech is required, with travel-friendly disposition and a drive for continuous process

Qualifications

• 2-3 years of experience in teams and multi-process environments.
• BE/BTech is required.
• Excellent English writing and speaking skills are essential.
• Travel-friendly role with the ability to adapt to a fast-paced setting.

Responsibilities

• Manage logistics schedules and digital product support processes.
• Coordinate and implement organizational strategies and practices.
• Manage escalation calls and assist with misc. activities.
• Collect, report, and analyze MIS data.
• Ensure compliance and maintain standard operating procedures.

Skills

Operations management

Data-driven MIS

English communication

Organizational skills

Learning aptitude

Problem solving

Travel friendly

Team collaboration

Process optimization

Education

BE/BTech

Tools

MS Office

Job description

Role & responsibilities

• Managing and coordinating for logistics schedules/digital product support and related processes. Implementation of organizational strategies, policies and practices.
• Effective work management within teams to ensure timely completion of business-critical operations.
• Handle escalation calls and to assist for misc. activities.
• Collecting, reporting and analyzing MIS data.
• Manage business process and organizational improvements to each function as well as coordination and communication between support and business functions.
• Maintaining a professional experience in digital products coordination and support centre.
• Evaluate and share best practices, processes, tools.
• Manage internal audit process to ensure compliance.
• Create, maintain, and enforce all processes and procedures.

Preferred candidate profile

• You are obsessed with providing the highest quality of service and driving operations.
• Having excellent organizational skills, and constantly look to rejig things to make them more efficient.
• Have an intensely data-driven approach to run the operations and MIS.
• 2-3 years of experience working in teams and multiple processes in a high pace environment
• Relevant experience in customer support/logistics/Operations.
  

Educational Qualifications:

• BE/BTech

TECHNICAL AND OTHER SKILLS:

• MS Office proficiency.
• Tech Savvy
• Aptitude and desire to learn
• Excellent English writing and speaking skills.
• Travel friendly
• Desired-Digital Classroom Setup Experienc