Product Manager - Operations

the Sleep Company; Mumbai; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

The Sleep Company is seeking a Product Manager to own the complete operation stack across website, retail stores, warehouse, logistics, returns, inventory and ERP.

The person will work closely with vendors and internal teams to ensure that orders, inventory, fulfilment, returns, stock transfers, and reconciliation flows work smoothly from Day 1.

Qualifications

• Experience with OMS/WMS/ERP integrations in an omnichannel environment.
• Exposure to inventory, order management, and returns reconciliation processes.
• Ability to drive projects from requirements to go-live.

Responsibilities

• Own system flows across Shopify, POS, OMS, WMS, ClickPost, returns, ERP, and marketplaces.
• Define order, inventory, fulfilment, return, refund, and stock transfer processes.
• Work with vendors like Unicommerce, ClickPost, POS partners, Shopify agency, and ERP teams for implementation.
• Create process flows, SOPs, UAT cases, issue trackers, and reconciliation checks.
• Identify and solve issues such as inventory mismatch, failed order sync, stuck returns, refund delays, and POS/OMS/ERP discrepancies.
• Coordinate with store ops, warehouse ops, finance, customer support, logistics, and leadership.

Skills

OMS

WMS

IMS

POS

logistics

returns

marketplaces

Shopify

ERP systems

Education

Bachelor's degree or equivalent

Tools

Unicommerce

EasyEcom

Increff

Vinculum

ClickPost

Shiprocket

Shopify

Job description

Product Manager - Operations

Brand: The Sleep Company
Experience: 3-6 yrs relevant experience
Location: Mumbai

About the Role

The Sleep Company is looking for a Product Manager to own the complete operation stack across website, retail stores, warehouse, logistics, returns, inventory, and ERP.

The person will work closely with vendors and internal teams to ensure that orders, inventory, fulfilment, returns, stock transfers, and reconciliation flows work smoothly from Day 1.

Key Responsibilities

• Own system flows across Shopify, POS, OMS, WMS, ClickPost, returns, ERP, and marketplaces.
• Define order, inventory, fulfilment, return, refund, and stock transfer processes.
• Work with vendors like Unicommerce, ClickPost, POS partners, Shopify agency, and ERP teams for implementation.
• Create process flows, SOPs, UAT cases, issue trackers, and reconciliation checks.
• Identify and solve issues such as inventory mismatch, failed order sync, stuck returns, refund delays, and POS/OMS/ERP discrepancies.
• Coordinate with store ops, warehouse ops, finance, customer support, logistics, and leadership.

What We Are Looking For

• 24 yrs of relevant experience in product, operations, e-commerce tech, supply chain tech, or omnichannel systems.
• Hands-on exposure to OMS, WMS, IMS, POS, logistics, returns, marketplaces, Shopify, or ERP systems.
• Experience with tools like Unicommerce, EasyEcom, Increff, Vinculum, ClickPost, Shiprocket, Shopify, or similar platforms is preferred.
• Strong understanding of how orders, inventory, warehouses, stores, logistics, returns, and finance systems connect.
• Ability to own projects independently from requirements to go-live.
• Strong problem-solving, documentation, follow-up, and stakeholder management skills.

In Simple Terms

We are looking for someone who has seen these systems work in real life and can help us build the right post-order operating model for The Sleep Company.