Product Manager (myPartner Platforms)

MakeMyTrip; Gurugram District; On-site; INR 1,400,000 - 1,800,000; Full time

Job summary

MakeMyTrip’s MyPartner platform team seeks a Product Manager to build an intuitive platform that helps travel agents run and grow their businesses. You will own shared platform experiences across web and app, driving activation, retention, and loyalty initiatives.

You will work with MyPartner Demand, Revenue, and Product Management to align platform priorities with business goals and deliver a cohesive agent experience across offerings. Translate agent needs into scalable product solutions.

Qualifications

• Management graduate with 2-5 years of experience in a consumer-facing, tech-enabled business or product environment.
• Strong analytical, problem-solving, and stakeholder management skills.
• Proven ability to thrive in a fast-paced, cross-functional environment.
• Experience with B2B platforms, partner ecosystems, marketplaces, or transactional products is preferred.

Responsibilities

• Own the platform roadmap: Define and prioritize shared platform initiatives aligned with travel agent needs, business goals, and long-term scalability.
• Shape experiences across web and app: Build connected agent journeys, tailoring navigation, discovery, and engagement to how agents use each modality.
• Own agent loyalty: Evolve the loyalty program, making benefits easy to understand and use, and strengthening agent participation and retention.
• Improve activation and repeat usage: Identify friction in onboarding and early usage, helping new agents reach their first booking and existing agents build sustained engagement.
• Build shared platform capabilities: Own common capabilities such as account management, navigation, and communication that support agents across travel offerings.
• Bring agent insights into product decisions: Engage with agents across business sizes and levels of digital adoption, combining their feedback with usage data to identify unmet needs.
• Drive personalization: Tailor discovery, recommendations, and communication to agents’ preferences, behavior, and business needs.

Skills

Analytical skills

Problem solving

Stakeholder management

Education

MBA / Management graduate

Job description

Role: Product Manager
Level : RL3/RL4
Location: Gurgaon

About the Function

The Product Management function at MakeMyTripsits at the core of how we build, scale, and reimagine travel. By bringingtogether technology, data, design, and business insight, it creates seamlessexperiences for millions of travelers across discovery, personalization,payments, and loyalty. Our PM teams act as mini-CEOs — shapingstrategy, translating insights into impact, and pushing the boundaries oftravel tech to make MMT a truly product-first organization.

Within this, MyPartner focuses on empoweringtravel agents to serve their customers and grow their businesses. The Platformsteam builds shared capabilities and experiences across web and app, making iteasier for agents to discover relevant offerings, engage with MyPartner, andaccess value through loyalty and personalization.

About the Role

The Product Manager role at MyPartnerPlatforms is centered on building an intuitive and engaging platform that helpstravel agents run and grow their businesses. The incumbent will own sharedplatform experiences across modalities, drive agent activation and retention,and lead the agent loyalty and personalization charters.

The role requires a deep understanding oftravel agent workflows and the ability to translate agent and business needsinto scalable product solutions. The Product Manager will create connectedexperiences across web and app, adapting journeys to how agents use eachchannel.

The Product Manager will work closely withMyPartner Demand, Revenue, and Product Management teams to align platformpriorities with business objectives and deliver a cohesive agent experienceacross travel offerings.

What You’ll be doing:

• Own the platform roadmap: Define and prioritize shared platform initiatives aligned with travelagent needs, business goals, and long-term scalability.
• Shape experiences across web and app: Build connected agent journeys, tailoring navigation, discovery,and engagement to how agents use each modality.
• Own agent loyalty: Evolve the loyalty program, making benefits easy to understand and use,and strengthening agent participation and retention.
• Improve activation and repeat usage: Identify friction in onboarding and early usage, helping newagents reach their first booking and existing agents build sustainedengagement.
• Build shared platform capabilities: Own common capabilities such as account management, navigation,and communication that support agents across travel offerings.
• Bring agent insights into product decisions: Engage with agents across business sizes and levels of digitaladoption, combining their feedback with usage data to identify unmetneeds.
• Drive personalization: Tailor discovery, recommendations, and communication to agents’preferences, behavior, and business needs.

Qualification & Experience

• Management graduate from a reputed institute with 2-5 years ofexperience in a consumer-facing, technology-enabled business or productenvironment.
• Strong analytical, problem-solving, and stakeholder management skills.
• Proven ability to thrive in a fast-paced, cross-functional environment.
• Experience with B2B platforms, partner ecosystems, marketplaces, or transactional products is preferred
  

Key Success Factors for the Role

• Customer Centricity: A deep understanding of travel agents’ needs and a commitment to makingtheir everyday work simpler and more productive.
• Ownership & Execution: The ability to take a problem from discovery through launch anditeration, with accountability for outcomes.
• Platform Thinking: The ability to identify common needs across travel offerings and buildreusable capabilities that support long-term growth.
• Experience Design: The ability to create intuitive, connected journeys across modalities,tailored to agents’ needs and usage context.
• Growth & EngagementOrientation: A focus on delivering recurring value throughactivation, loyalty, personalization, and sustained platform usage.
• Analytical Rigor: A structured, data-driven approach to prioritization, experimentation,and decision-making.
• Innovation & Agility: A willingness to test ideas, learn quickly, and adapt to evolving agentand business needs.
• Communication &Influence: The ability to articulate product direction,explain trade-offs, and align teams around shared outcomes.