Product Manager-Credit Cards

IDFC FIRST Bank; Mumbai; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

IDFC FIRST Bank is seeking a Product Manager for Credit Card Payments to drive end-to-end transaction performance across POS, online and contactless channels in Mumbai.

You will optimize authorization rates, reduce declines, strengthen fraud controls, and collaborate with networks, technology, risk, and analytics teams to implement innovative payment solutions and improve customer experience. 2–4 years experience in card payments preferred; Graduation with MBA preferred.

Qualifications

• 2–4 years of experience in Credit Card Payments or related area.
• Strong analytical and problem-solving skills.
• Experience with fraud risk management and card payment systems.
• MBA/PGDM is a plus for strategy and leadership roles.

Responsibilities

• Drive end-to-end credit card payment journey across POS, online, and related channels.
• Monitor and improve authorization performance and declines.
• Collaborate with networks, technology, risk, and analytics teams on enhancements.
• Identify fraud patterns and implement prevention strategies and controls.
• Analyze transaction and risk data to generate actionable business insights.
• Drive MIS automation, dashboards, and reporting for decisions.

Skills

Payment analytics

Fraud risk management

Cross-functional leadership

Stakeholder management

Education

B.E./B.Tech/Any Graduation

MBA/PGDM preferred

Job description

Product Manager (Credit Card Payments)

Function/Department – Credit Card

Location - Mumbai

Job Purpose

The Product Manager - Credit Card Payments will be responsible for driving end-to-end payment transaction performance across the credit card portfolio by optimizing authorization rates, reducing transaction declines, strengthening fraud controls, and identifying emerging misuse patterns. The role requires a deep understanding of the card payment ecosystem, including transaction lifecycle management from Acquirer to Network to Issuer and vice versa.

The incumbent will work closely with Visa, Mastercard, RuPay, technology teams, fraud risk teams, operations to implement industry best practices, innovative payment solutions, and fraud prevention strategies. The objective is to enhance customer experience, improve transaction success rates, minimize fraud losses, and maintain a healthy credit card portfolio.

Primary Responsibilities

• Drive and optimize the end-to-end credit card payment journey across POS, E-commerce, Contactless, Tokenization, ATM, and UPI-on-Credit Card channels.
• Monitor and improve authorization performance by analyzing transaction declines, customer behavior, merchant trends, network performance, and portfolio health.
• Collaborate with Visa, Mastercard, RuPay, technology, operations, risk, and analytics teams to implement payment enhancements and improve customer experience.
• Identify emerging fraud patterns and implement fraud prevention strategies through transaction monitoring, authentication controls, device intelligence, behavioral analytics, and risk frameworks.
• Analyze transaction, fraud, chargeback, and dispute data to generate actionable insights and recommend business improvements.
• Drive automation of MIS, dashboards, monitoring frameworks, and reporting to support business decisions and operational efficiency.
• Prepare business cases, Business requirement documents (BRDs), portfolio reviews, and management presentations for senior leadership.

Secondary Responsibilities

• Liaise with payment networks, NPCI, payment gateways, and acquiring partners for performance improvement initiatives, issue resolution, and regulatory compliance.
• Support implementation of new payment capabilities such as tokenization, contactless payments, digital wallets, recurring payments, and UPI-on-Credit Card.
• Monitor customer experience, chargeback trends, disputes, and operational issues, driving corrective actions to improve service quality.
• Conduct periodic reviews of transaction trends across merchants, channels, geographies, and customer segments to identify growth opportunities and risks.
• Participate in audits, regulatory reviews, network certifications, and continuous process improvement initiatives.

Managerial & Leadership Responsibilities

• Positive, collaborative attitude, Prolific communicator
• Ability to evaluate potential business opportunities, structure the team’s thinking, and reach insightful answers
• Experience in managing multiple cross-functional opportunities and projects in parallel
• Ambitious team player with the ability to manage the internal & external partners requirements and tasks in time sensitive situations

Qualifications

Graduation: B.E. / B.Tech / Any Graduation - Preferred: MBA / PGDM

Industries

Banking, Fintech

Experience

• 2-4 years of experience in Credit Cards Payments, Transaction Banking, Authorization Strategy, Fraud Risk Management, or Payment Product Management.
• Hands-on experience in card payment ecosystems, authorization processes, fraud monitoring, or transaction risk management.