Product Manager : 26-02594

Akraya, Inc.; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Akraya is seeking a Product Manager to drive billing and licensing enhancements for customer experience platforms in Bengaluru. You will focus on data analytics, market assessment, and feature prioritization to deliver clear billing, usage metrics, and simplified license management that improve customer service.

You will collaborate with engineering, design, and go-to-market teams to identify gaps, define strategic enhancements, and prioritize features based on customer needs, with an emphasis

Qualifications

• Product management experience (2-5 years).
• Understanding of customer experience licensing and billing.
• Experience managing provision and licensing functions.

Responsibilities

• Enhance billing and licensing capabilities with data analytics.
• Analyze competitive offerings and market trends to inform product strategy.
• Define and prioritize product features based on customer needs.
• Collaborate with engineering and design teams on product development.
• Partner with go-to-market teams to drive product adoption.

Skills

Product management

CX licensing knowledge

Data analytics

Job description

Primary Skills:

Customer Experience Solutions AI (advanced), Automation (advanced), CCaaS (intermediate), CPaaS (intermediate), Product Strategy (advanced)

Contract Type: Contract Duration: 6+ months

Location: Bangalore

Job Summary:

This role involves driving the development of cutting-edge billing and licensing solutions for customer experience platforms, focusing on data analytics and go-to-market alignment. You will be instrumental in identifying market gaps, analyzing competitive landscapes, and defining strategic enhancements for feature measurement. The ultimate aim is to deliver robust solutions that provide customers with clear billing, detailed usage metrics, and simplified license management to improve customer service.

Key Responsibilities:

• Enhance billing and licensing capabilities with data analytics.
• Analyze competitive offerings and market trends to inform product strategy.
• Define and prioritize product features based on customer needs.
• Collaborate with engineering and design teams on product development.
• Partner with go-to-market teams to drive product adoption.

Must-Have Skills:

• Product management experience (2-5 years)
• Understanding of customer experience licensing and billing
• Experience managing provision and licensing functions

Industry Experience:

Experience in the contact center or customer experience industry is preferred, with a strong understanding of their associated licensing and billing models.

ABOUT AKRAYA

Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)! Industry Leaders in Tech Staffing As Talent solutions provider for Fortune 100 Organizations, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires! Join Akraya Today! Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!