Accounts Receivable Associate (Contract)

Dialpad; Bengaluru; On-site; INR 800,000 - 1,000,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Opportunities for growth

Job summary

Dialpad is seeking an Accounts Receivable Associate for their Bangalore office. This role involves managing billing, assisting with customer disputes, and collaborating with various teams to enhance order-to-cash strategies.

The ideal candidate should have over 4 years of relevant experience, preferably in a SaaS setting, and possess strong attention to detail and communication skills. This position offers a chance to work during US Eastern Time business hours and is part of an innovative company.

Qualifications

• 4+ years of accounts receivable experience in a fast-paced environment, preferably SaaS.
• Business or accounting-related degree or diploma.
• Accounting software experience, including cash modules.

Responsibilities

• Own the billing and contract review process.
• Assist with customer disputes and SuiteBilling implementation.
• Issue invoices and credits accurately and timely.

Skills

Accounts receivable experience

Attention to detail

Strong communication skills

Problem-solving mentality

Education

Business or accounting-related degree or diploma

Tools

NetSuite SuiteBilling

Salesforce

Job description

Accounts Receivable Associate (Contract)

About Dialpad

Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.

More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.

We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyze conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.

Being a Dialer

At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

Your role

As an Accounts Receivable Associate, you’ll own the billing and contract review process, assist with customer disputes, and be heavily involved in our SuiteBilling implementation. You’ll work closely with the revenue, orders, and customer success teams to review each contract and determine the appropriate billing. You will also collaborate with collections to determine the best way to approach the client and execute their plan to bring in the maximum amount of timely payments. Additionally, you’ll help create and implement new processes to improve our order-to-cash strategies. The ideal candidate for this position is able to work as part of a dynamic team and thrive in a fluid and dynamic environment.

This position reports to our Supervisor, Billing, and offers the opportunity to be based in our Bangalore, India office. The candidate must be available to work during US Eastern Time business hours (log in at 8 AM EST).

What you’ll do

• Effectively collaborate with internal partners to manage customer billing processesIssuing invoices and credits in a timely manner while maintaining a high level of accuracyMonitor customer account details for non-payments, invoicing disputes, and other irregularitiesResearch and resolve billing-related inquiries from customers.
• Assist with the implementation of SuiteBilling and parallel system runs, including verifying accuracy and finding and reporting errors.
• Special projects and reporting as needed.

Skills you’ll bring

• 4+ years of accounts receivable experience in a fast-paced, high-growth environment, preferably in a SaaS companyBusiness or accounting-related degree or diplomaFast learner & self-starter with a problem-solving mentality, ready to roll up their sleeves and tackle new challenges.
• Accounting software experience, including accounts receivables and cash modules.
• Meticulous attention to detail.
• Strong written and verbal communication skills.
• Ability to work independently and prioritize multiple projects effectively.
• Brings a strong work ethic; takes the initiative and thinks creatively to get the job done.
• Experience working with software such as NetSuite SuiteBilling and Salesforce.

Why Join Dialpad

• Work at the center of the AI transformation in business communications
• Build and ship agentic AI products that are redefining how companies operate
• Join a team where AI amplifies every employee’s impact
• Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting‑edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work , ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal‑opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.