Procurement Analyst

WTW Global Delivery And Solutions; Mumbai Suburban, Navi Mumbai, Mumbai; Hybrid; INR 1,200,000 - 2,000,000; Full time

Job summary

WTW Global Delivery And Solutions in Thane is seeking an Analyst/Senior Analyst for Procurement & Travel Amex & P2P to own P2P operational processes and drive automation and reporting improvements.

The ideal candidate has 10–12 years of Financial Operations/P2P experience, strong Excel skills, ERP exposure (Oracle/SAP), and hands-on experience with Power BI, Power Automate, and Alteryx. Hybrid work arrangement; UK shift timing applies.

Qualifications

• 10–12 years of experience in Financial Operations, P2P, Expenses/Corporate Card Administration, or Shared Services.
• Strong experience in exception management and financial control processes.
• Experience supporting process improvement, transformation, or automation initiatives.
• Exposure to ERP systems such as Oracle, SAP, or similar finance platforms.
• Advanced Excel and reporting skills required.
• Exposure to Power BI, Power Automate, Alteryx, VBA, Power Query, or other automation tools preferred.

Responsibilities

• Perform monthly operational activities including file uploads, data mapping, exception management, reconciliation, and reporting.
• Ensure all activities are completed in accordance with established SLAs, process controls, and compliance requirements.
• Support the resolution of complex operational issues and escalations.
• Drive process standardization and best practice implementation across teams and geographies.
• Identify process inefficiencies and recommend improvements to enhance service delivery.
• Identify opportunities to automate manual, repetitive activities within corporate card and P2P processes and support automation deployments.

Skills

Power BI

Power Automate

Alteryx

VBA

Power Query

Advanced Excel

ERP Systems

Tools

Oracle ERP

SAP

Job description

Role & responsibilities

Analyst/Senior Analyst Procurement & Travel Amex & P2P

Shift Timings: UK Hours - 12:30 PM to 9.30 pm

Experience: 10-12 years into P2P

Location: Thane

Work Mode: Hybrid

Reporting To: Team Leader

Experience

• 10 to 12 years of experience in Financial Operations, Procure-to-Pay (P2P), Expenses/Corporate Card Administration, or Shared Services environments.
• Strong experience in exception management and financial control processes.
• Experience supporting process improvement, transformation, or automation initiatives.
• Exposure to ERP systems such as Oracle, SAP, or similar finance platforms.
• Advanced Excel and reporting skills required.
• Exposure to Power BI, Power Automate, Alteryx, VBA, Power Query, or other automation tools preferred.

Key Responsibilities

Operational Ownership

• Perform monthly operational activities including file uploads, data mapping, exception management, reconciliation, and reporting.
• Ensure all activities are completed in accordance with established SLAs, process controls, and compliance requirements.
• Support the resolution of complex operational issues and escalations.
• Drive process standardization and best practice implementation across teams and geographies.
• Identify process inefficiencies and recommend improvements to enhance service delivery.

Reconciliation & Financial Controls

• Investigate, analyse, and resolve reconciliation discrepancies and aged items.
• Conduct root cause analysis on recurring exceptions and control failures.
• Ensure data integrity, accuracy, and completeness across all assigned processes.
• Support audit requests and control reviews by providing required documentation and evidence.

Stakeholder Management

• Build effective working relationships with procurement teams and business users.
• Provide timely updates on operational issues, risks, and improvement opportunities.
• Ensure a high level of customer service and responsiveness to stakeholder queries.

Quality & Continuous Improvement

• Perform quality reviews and identify trends, gaps, and opportunities for improvement.
• Support the development and maintenance of process documentation, SOPs, and training materials.
• Drive standardisation and adherence to best practices across supported processes.
• Proactively identify operational risks and recommend mitigating controls.
• Identify opportunities to automate manual, repetitive activities within corporate card and P2P processes.
• Support development and implementation of solutions using Power BI, Power Automate, VBA, Power Query, Alteryx, or RPA tools.
• Monitor automation performance and recommend enhancements to improve efficiency and control effectiveness.
• Support User Acceptance Testing (UAT) for system enhancements, workflow changes, and automation deployments.
• Track and report productivity gains, control improvements, and operational benefits resulting from automation initiatives.

Reporting & Analytics

• Develop and maintain operational dashboards and performance metrics.
• Analyse trends across card spend, aged balances, exceptions, and service volumes.
• Support capacity planning and workload analysis activities.

Key Competencies

Technical Competencies

• Experience in Shared Services or Global Business Services environments.
• Oracle ERP / SAP / Finance Systems.
• Advanced Excel (Pivot Tables, XLOOKUP, Power Query, Data Analysis).
• Power BI and Dashboard Reporting.
• Automation Tools (Power Automate, VBA, Alteryx, RPA exposure).
• UAT and Change Management Support.

Behavioural Competencies

• Problem Solving and Analytical Thinking.
• Continuous Improvement Mindset.
• Attention to Detail.
• Customer Focus.
• Accountability and Ownership.
• Collaboration and Teamwork.

Additional Project Responsibilities

• Lead small-scale process improvement initiatives within the team.
• Support assigned automation and transformation projects.
• Assist in implementation of new controls, policies, and system enhancements.
• Support management with business cases for automation, reporting enhancements, and process redesign opportunities.