Analyst, Financial Shared Services

GXO Logistics, Inc.; Maharashtra; Hybrid; INR 700,000 - 1,100,000; Full time

Job summary

GXO Logistics, Inc. is seeking a detail-oriented Analyst for Financial Shared Services in Mumbai, operating in a hybrid model.

The role focuses on Travel & Expense and Corporate Card programs across global regions, with responsibilities spanning system administration, troubleshooting, reporting, and process improvement. The ideal candidate will engage with business users, vendors, IBM support teams, and IT to ensure seamless service delivery, while contributing to operational excellence,

Responsibilities

• Provide operational and technical support for global Travel & Expense and Corporate Card programs.
• Investigate, troubleshoot, and resolve Level 1 and Level 2 operational, process, and system-related issues.
• Coordinate with business users, vendors, IBM support teams, and IT teams to resolve issues.
• Support ServiceNow case management and issue resolution activities while meeting service levels.
• Participate in system enhancements, upgrades, and integrations and document requirements.
• Develop test scripts and execute tests for system changes and enhancements.
• Support implementation activities and assist with issue identification and post-implementation validation.

Skills

Analytical skills

Troubleshooting

Attention to detail

Stakeholder management

Time management

Communication

Tools

Concur

Navan

ERP Systems

SuccessFactors

ServiceNow

SharePoint

ITSM

Job description

Job Title

Analyst, Financial Shared Services

Office location

Mumbai/Hybrid

Job Type (perm/FTC)

Permanent

Context & Job Purpose

We are seeking a detail-oriented and analytical Finance Analyst – Travel & Expense (Global) to support the administration, operational effectiveness, and continuous improvement of GXO's global Travel & Expense (T&E) and Corporate Card programs. This role is responsible for providing operational and technical support across T&E systems and processes, partnering with business users, vendors, IBM support teams, and IT teams to ensure seamless service delivery.

The incumbent will support system administration, troubleshooting, reporting, testing, process enhancements, and project initiatives while contributing to operational excellence and user experience improvements across multiple global regions.

Operational & Technical Support (35%)

• Provide operational and technical support for global Travel & Expense and Corporate Card programs.
• Investigate, troubleshoot, and resolve Level 1 and Level 2 operational, process, and system-related issues.
• Support day-to-day system administration activities including user maintenance, configuration validation, access management, and troubleshooting.
• Coordinate with business users, vendors, IBM support teams, and IT teams to resolve business and technical issues.
• Support ServiceNow case management and issue resolution activities while meeting established service level expectations.

Systems, Testing & Enhancements (25%)

• Participate in system enhancements, upgrades, acquisitions, integrations, and continuous improvement initiatives.
• Support business requirement gathering, documentation, and solution validation activities.
• Develop and execute test scripts, test cases, and testing scenarios for system changes and enhancements.
• Support implementation activities and assist with issue identification, defect resolution, and post-implementation validation.
• Develop strong functional knowledge of Concur, Navan, ERP platforms, SuccessFactors, Corporate Card systems, SharePoint, reporting solutions, ITSM tools, and related integrations.

Reporting & Analysis (20%)

• Prepare operational, KPI, and management reporting to support business decision-making.
• Perform data analysis to identify trends, opportunities, and operational improvement initiatives.
• Monitor operational performance and provide insights into service delivery effectiveness.
• Support reporting requirements across global T&E and Corporate Card programs.

Continuous Improvement & Documentation (20%)

• Identify opportunities for process simplification, automation, control improvements, and enhanced service delivery.
• Develop and maintain process documentation, knowledge articles, procedures, and support materials.
• Recommend and support implementation of operational efficiencies and best practices.
• Independently manage workload and priorities across support, testing, reporting, enhancement, and project activities.
• Support global business requirements across multiple regions and time zones.

Technical Skills

• Travel & Expense Program Administration
• Corporate Card Program Management
• Concur (Preferred)
• Navan (Preferred)
• ERP Systems
• SuccessFactors
• ServiceNow
• SharePoint
• Systems Testing & Validation
• Business Process Analysis
• Reporting & Data Analytics
• Microsoft Excel (Advanced)
• Process Documentation
• IT Service Management (ITSM)

Professional Competencies

• Strong analytical and problem-solving skills
• Excellent troubleshooting and root cause analysis capabilities
• Strong attention to detail and process discipline
• Effective stakeholder management and collaboration skills
• Ability to manage multiple priorities and competing deadlines
• Strong written and verbal communication skills
• Customer-focused service mindset
• Ability…