Process Trainer / Trainer - Voice

Gratitude India Pvt Ltd; Kolkata District, Hyderabad, Bengaluru; On-site; INR 350,000 - 520,000; Full time

Job summary

Gratitude India Pvt Ltd in Kolkata seeks an experienced Process Trainer – Voice for international voice customer-care operations.

The role focuses on training new hires, cross-skill and refresher programs, plus assessments, coaching and nesting support to help agents deliver exceptional service to global customers. Strong English communication and coaching skills are essential.

Qualifications

• 3–8 years of experience with international voice customer service.
• Experience includes 1+ year in training, coaching, nesting or knowledge management.
• Excellent English communication, active listening, probing.

Responsibilities

• Train new hires and conduct cross-skill and refresher trainings.
• Perform assessments and coaching.
• Provide nesting support for new agents.

Skills

English communication

Active listening

Probing

Job description

Hiring an experienced Process Trainer – Voice for international voice customer-care operations. Responsible for new-hire, cross-skill and refresher training, assessments, coaching, nesting support.

Required Candidate profile

3–8 years of experience with international voice customer service, including 1+ year in training, coaching, nesting or knowledge management. Excellent English communication, active listening, probing,