Process Trainer

Gratitude India Pvt Ltd; Kolkata Metropolitan Area; On-site; INR 500,000 - 700,000; Full time

Job summary

Gratitude India Pvt Ltd is seeking an experienced Process Trainer – Voice to design, deliver and continuously improve training programs for international voice customer-care operations.

The role requires 3–6 years of international voice customer-service experience and at least 1 year in process training, coaching, nesting support or knowledge management. This opportunity offers growth in a dynamic BPO environment.

Qualifications

• 3–6 years of international voice customer-service experience.
• At least 1 year of experience in process training, coaching, nesting support or knowledge management.

Skills

Process training

Coaching

Knowledge management

International customer-service

Job description

We are looking for an experienced Process Trainer – Voice to design, deliver and continuously improve training programs for international voice customer-care operations.

Required Candidate profile

• 3–6 years of international voice customer-service experience.
• At least 1 year of experience in process training, coaching, nesting support or knowledge management.

Skills highlighted with ‘‘‘ are preferred keyskills

Founded in 2004 as a BPO recruitment consultancy in India, our journey has evolved into a remarkable transformation. Today, we proudly bear the ISO 9001:2008 certification, a testament to our commitment to excellence..