Process Trainer - L&D

Matrimony com; Chennai; Presencial; INR 450 000 - 650 000; Tempo integral

Resumo da oferta

Matrimony.com Limited in Chennai, India seeks an experienced Process and Product Trainer to deliver effective training to new hires and existing staff, ensuring understanding of company processes, tools, and product features.

You will design and update training content, lead sessions, track learning outcomes, and collaborate with Operations, Quality, and Product teams to keep content current. Strong communication and presentation skills are essential.

Qualificações

• 1.5 to 6 years of experience in process or product training roles.
• Proven experience in delivering NHT and conducting TNI.
• Excellent communication, facilitation, and presentation skills.

Responsabilidades

• Conduct New Hire Training (NHT) sessions to ensure smooth onboarding
• Deliver structured training on business processes, tools, and product features
• Design and update training content, manuals, and SOPs
• Collaborate with Operations, Quality, and Product teams to keep content current
• Identify knowledge or performance gaps through Training Needs Identification (TNI)
• Monitor post-training performance, assessments, and feedback
• Organize and lead refresher, upskilling, and floor support sessions
• Maintain training records, reports, and compliance documentation
• Foster a strong learning environment and encourage continuous improvement

Conhecimentos

New Hire Training (NHT)

TNI

Communication

Facilitation

Presentation skills

Descrição da oferta de emprego

We are looking for an experienced Process and Product Trainer to join our team. The ideal candidate will be responsible for delivering effective training sessions to new and existing employees, ensuring comprehensive understanding of company processes, systems, and products.

Key Responsibilities

• Conduct New Hire Training (NHT) sessions to ensure smooth onboarding
• Deliver structured training on business processes, tools, and product features
• Design and update training content, manuals, and SOPs
• Collaborate with Operations, Quality, and Product teams to keep content current
• Identify knowledge or performance gaps through TNI (Training Needs Identification)
• Monitor post-training performance, assessments, and feedback
• Organize and lead refresher, upskilling, and floor support sessions
• Maintain training records, reports, and compliance documentation
• Foster a strong learning environment and encourage continuous improvement

Required Skills & Qualifications

• 1.5 to 6 years of experience in process or product training roles
• Proven experience in delivering NHT and conducting TNI
• Excellent communication, facilitation, and presentation skills

Company Name: Matrimony.com limited

India's Largest Wed Technology

Location : Chennai

About the company

Matrimony.com Ltd. is Indias leading online matrimony company, trusted by millions for over two decades. With flagship brands like BharatMatrimony, EliteMatrimony, and CommunityMatrimony, we cater to diverse communities across India and the globe. As a pioneer in the matchmaking industry, we combine deep cultural understanding with cutting-edge technology to deliver meaningful connections. Headquartered in Chennai, we are a publicly listed company known for our innovation-driven, inclusive, and people-first work culture, making Matrimony.com a great place to build impactful careers.