Process Trainer - Archetive Solutions Pvt. Ltd.- Immediate Joiners

Archetive Solutions; Kolkata District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Archetive Solutions is seeking an experienced Process Trainer to onboard new hires and mentor them to perform according to defined processes.

The role involves designing training materials, delivering classroom and hands-on sessions, and ensuring SOP adherence while collaborating with cross-functional teams. Strong communication in English and experience with US processes are essential, along with mentoring new hires and solid Excel/reporting skills.

Qualifications

• Minimum 5 years experience as process trainer.
• Excellent written and oral communications in English.
• Experience with US process and awareness of US work sensibility.
• Ability to mentor new hires including college freshers.
• Strong Excel and reporting skills.

Responsibilities

• Conduct process training for new hires and mentor them.
• Design and edit training materials and deliver via classroom and hands-on sessions.
• Monitor SOP adherence and provide QA feedback.
• Develop and implement soft skills programs to improve call handling and mail writing.
• Regularly report on quality, compliance and performance metrics.

Skills

Process training

Mentoring

English communication

US process knowledge

Training materials design

Tools

Excel

Job description

Essential Functions/Core Responsibilities:

1. Process Training - Conduct process training for the new hires and mentor them into the roles hired for.
2. Training Materials : Design new and edit the existing training materials, and present materials through classroom learning and hands‑on demonstrations.
3. Quality Assurance : monitor SOP adherence, collaborate with teams, and provide feedback.
4. Soft skills development : Check the soft skill development index and make plans and implement programs to improve call handling and mail writing skills.
5. Reporting : Regularly report on quality, compliance, and performance metrics

Preferred candidate profile

1. Candidate should have minimum 5 years experience as process trainer and HCM handling on paper.
2. Candidate should have excellent written and oral communications skills in English.
3. Candidate should have worked in US process and should be aware of US work sensibility.
4. Candidate should be good at handling and mentoring new hires, including college freshers.
5. Candidate should have good excel and reporting skills.