Process Trainer

Concentrix; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

Concentrix is seeking a Process Trainer II to deliver client-focused training for new hires, product updates, and ongoing development. The role includes certification in the Trainer Certification Program (101/102), mentoring fellow trainers, and evaluating training programs using feedback methods to improve outcomes.

You will interface with Operations to ensure agents transition smoothly to production with the required competency levels, while maintaining up-to-date product knowledge through

Qualifications

• Minimum 2 years as a process or product trainer.
• Exposure to BPO industry.
• Trainer Certification Program (101/102) required or pursued.

Responsibilities

• Provide day-to-day direction to trainees and monitor progress.
• Deliver training using multiple modalities and adult learning techniques.
• Prepare and present training materials and demonstrations.
• Aim to meet training performance metrics.
• Support transition of trainees from training to production.
• Keep product knowledge up-to-date through meetings and observations.
• Maintain clear communication with managers and teams.
• Assist in designing training materials for various formats.
• Measure training effectiveness through feedback and surveys.
• Suggest curriculum improvements based on feedback.
• Contribute to a culture of continuous learning.

Skills

Training methods

Soft skills

Communication

MS Office

Time management

Detail orientation

Education

Bachelor's Degree in related field

Tools

MS Office

Job description

Process Trainer Job Title: Process Trainer Job Description

The Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program (101/102), provides mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods. Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Eligibility

• Minimum: 2 years as a process or product trainer
• Should have exposure to BPO industry

Key Responsibilities

• Responsible for providing day-to-day functional direction to agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations.
• Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment.
• Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities.
• Accountable for achieving individual training performance metrics.
• Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business needs standards
• Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations.
• Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients.
• May support Instructional Design team in designing and developing training materials for various instructional delivery methods including computer-based training, interactive, classroom training, and written job aids
• Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation.
• Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis
• Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures.

Desired Skills

• Bachelor's Degree in related field from a college or university with two to four years of relevant experience preferred.
• Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.)
• Strong communication skills, both written and verbal
• Proficient in Microsoft Office
• Demonstrated ability to multi-task, prioritize, and meet timelines of deliverables.
• Self-starter, sense of urgency, and works well under pressure.
• Strong attention to detail
• Sense of professionalism and ability to develop good relationships.

Location

IND Hyderabad - LSR Tudor Vantage Sy No. 88/P Road No 10

Language Requirements

Time Type: