Process Specialist, North America Supply Chain (NASC)

Amazon Inc.; Bengaluru; Sur place; INR 1 200 000 - 1 800 000; Plein temps

Résumé du poste

Amazon Inc. in Bengaluru seeks an experienced Operations Program Manager to own end-to-end processes, drive efficiency, and partner with cross-functional teams across functions and geographies.

You will manage queues, analyze metrics, and lead automation initiatives while supporting 24x7 shift operations and rotating weekly offs; a background in process improvement and stakeholder management is essential.

Qualifications

• Graduate with a bachelor’s degree in any discipline.
• 3+ years of experience in operations, program management, or related field.
• Experience managing stakeholders and communicating with business partners.
• Strong analytical and problem-solving skills in ambiguous environments.
• Experience with process documentation, workflow design, and process improvement.

Responsabilités

• Process Ownership & Execution: Learn and execute new processes across test and production environments, meeting defined SLA, productivity, quality, and other business metrics.
• Operational Ownership: Own day-to-day queue and workflow management, ensuring timely resolution, effective prioritization, and consistent delivery against business goals.
• Stakeholder Management: Serve as a point of contact for assigned processes; partner with business and operations stakeholders to understand requirements, provide updates, resolve issues, and deliver outcomes.
• Data & Business Reviews: Track and analyze process metrics, identify trends and gaps, and contribute to reviews with insights and actions.
• Problem Solving: Investigate defects and process gaps, perform root-cause analysis, and implement corrective actions with data-driven decisions.
• Process Improvement & Automation: Identify inefficiencies, standardize workflows, and drive best-practice adoption with automation.

Connaissances

Stakeholder management

Analytical skills

Process documentation

Workflow design

Process improvement

Formation

Bachelor's degree

Outils

Excel

SQL

VBA

Dashboards

Description du poste

Description

Amazon is a global technology and operations company serving customers across multiple businesses and geographies. Our teams build and operate scalable solutions across a wide range of functions, with a focus on customer experience, operational excellence, innovation, and continuous improvement. Employees work in a fast-paced environment, partnering across teams and geographies to solve complex business problems and deliver results at scale.
Operations as a Service (OaaS enables the business to deliver products and services to customers across the globe. Our teams manage complex, high-volume processes and continuously improve how work is executed through standardization, technology, data, and automation. The role offers an opportunity to work across teams and geographies, solve operational challenges, and drive improvements at scale

Key job responsibilities

• Process Ownership & Execution: Independently learn and execute new processes across test and production environments, meeting defined SLA, productivity, quality, and other business metrics.
• Operational Ownership: Own day-to-day queue and workflow management, ensuring timely resolution, effective prioritization, and consistent delivery against business goals. Manage volume fluctuations and changing priorities without impacting performance.
• Stakeholder Management: Serve as a point of contact for assigned processes; partner with business and operations stakeholders to understand requirements, provide updates, resolve issues, and deliver agreed outcomes.
• Data & Business Reviews: Track and analyze process metrics, identify trends and gaps, and contribute to WBRs, MBRs, QBRs, and other business reviews with relevant insights and actions.
• Problem Solving: Investigate defects and process gaps, perform root-cause analysis, and implement corrective actions. Make sound decisions in ambiguous situations using available data and business context.
• Process Improvement & Automation: Identify process inefficiencies, standardize workflows, and drive best-practice adoption. Identify opportunities to eliminate manual effort through automation and partner with Tech and other teams to implement scalable solutions.
• Documentation & Knowledge Management: Develop and maintain SOPs, process documentation, and workflow mechanisms to support consistent execution and effective knowledge transfer.
• Flexibility to work in 24x7 shift and rotational weekly off

Basic Qualifications

• Graduate in any discipline.
• 3+ years of experience in operations, program management, or a related field.
• Experience managing stakeholders and communicating with business and operations partners.
• Strong analytical and problem-solving skills with the ability to operate in ambiguous environments.
• Experience with process documentation, workflow design, and process improvement

Preferred Qualifications

• Experience in operations transitions, shared services, or centralized operations models.
• Proficiency in Excel, VBA, SQL, dashboards, or workflow tools.
• Experience in supply chain, procurement, compliance, or related operational workflows.
• Experience driving automation, process simplification, or continuous improvement initiatives.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.