Manager, Import/Export, North America Supply Chain (NASC)

Amazon Inc.; Bengaluru; Presencial; INR 1 900 000 - 3 500 000; Tempo integral

Resumo da oferta

Amazon Inc. Bengaluru-based operations role focuses on owning business metrics and driving continuous improvement across geographies.

You will partner with stakeholders to align priorities, stabilize new processes, and tackle defects with cross-functional teams to deliver measurable outcomes and optimized performance. The role demands strong analytical and communication skills, experience in guiding teams, and a track record of ownership over functions or processes, including automation

Qualificações

• 3+ years of experience managing teams and partnering with customers and stakeholders to deliver outcomes.
• 2+ years of independently managing a function or process.
• Strong analytical and problem-solving skills with effective communication.

Responsabilidades

• Own business metrics, process performance, and continuous improvement against goals.
• Partner with stakeholders across geographies to align execution and deliver outcomes.
• Onboard and stabilize new processes; identify root causes with cross-functional teams.
• Analyze trends and gaps; contribute to business reviews and planning cycles.
• Identify and implement process improvements, automation, and scalable solutions.
• Establish and maintain SOPs, processes, and governance tools.

Conhecimentos

People & Stakeholder Management

Analytical & Communication Skills

Team management

AI/ML awareness

Formação académica

Graduate in any discipline

MBA (preferred)

Lean Six Sigma Green/Black Belt

PMP/PRINCE2 certification

Descrição da oferta de emprego

Description

Amazon is a global technology and operations company serving customers across multiple businesses and geographies. Our teams build and operate scalable solutions across a wide range of functions, with a focus on customer experience, operational excellence, innovation, and continuous improvement. Employees work in a fast-paced environment, partnering across teams and geographies to solve complex business problems and deliver results at scale.
Operations as a Service (OaaS enables the business to deliver products and services to customers across the globe. Our teams manage complex, high-volume processes and continuously improve how work is executed through standardization, technology, data, and automation. The role offers an opportunity to work across teams and geographies, solve operational challenges, and drive improvements at scale.

Key job responsibilities

• Business & Process Ownership: Own business metrics, process performance, and continuous improvement against defined goals.
• Stakeholder Management: Partner with stakeholders across geographies to understand business priorities, align execution, and deliver agreed business outcomes.
• Process Management: Onboard and stabilize new processes; identify and eliminate root causes of defects through cross-functional collaboration.
• Metrics & Business Reviews: Analyze trends and gaps; provide insights and contribute to WBRs, MBRs, QBRs, and other business reviews.
• Automation & Scaling: Identify and implement process improvements, automation, and scalable solutions; drive adoption across teams.
• SOP & Governance: Establish and maintain SOPs, processes, and tools to ensure consistent execution and performance.
• Talent Management: Set goals, coach and develop associates, SMEs, and ICs, and build functional and leadership capabilities.
• Hiring: Participate in internal and external hiring to build team capability.
• Workforce Management: Ensure schedule adherence and accurate tracking of productive/non-productive time and leave to maintain productivity and utilization accuracy.
• Flexibility to work in 24x7 shift and rotational weekly off

Basic Qualifications

• Experience in team management
• Education: Graduate in any discipline.
• People & Stakeholder Management: 3+ years of experience managing teams and partnering with customers and stakeholders to deliver business outcomes.
• Functional Ownership: 2+ years of independently managing a function or process.
• Analytical & Communication Skills: Strong analytical and problem-solving skills with effective verbal and written business communication.

Preferred Qualifications

• Education & Experience: Graduate in any discipline with 6+ years of overall work experience.
• Analytical & Communication Skills: Strong analytical and problem-solving skills with effective verbal and written business communication.
• AI/ML & Automation: Working knowledge of AI/ML and experience identifying and implementing AI, automation, or data-driven solutions to improve business processes.
• Additional Qualifications: MBA from a Tier 1/Tier 2 institution; Lean Six Sigma Green/Black Belt; PMP/PRINCE2 certification.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.