Process Specialist, CT, Control Tower

Amazon Inc.; Hyderabad; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Amazon Hyderabad ADCI HYD 13 SEZ is seeking a Process Operations Specialist to work across EU regions in a cross‑functional environment. You will determine future capacity for Sort Centers, translate demand into capacity plans, and maintain accurate management reports and statistics.

The ideal candidate will understand data trends, perform ad hoc reporting, and support continuous flow of information between stakeholders to ensure customer experience and business continuity.

Qualifications

• Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics.
• Experience with Excel, PowerPoint, Outlook or Word is desirable.
• MBA or Master's degree is a plus.

Responsibilities

• Understand analytical simulations and assess business impact from trends.
• Generate reports and analyses using data tools and dashboards.
• Pull data from databases and perform ad hoc reporting when needed.
• Develop performance metrics to drive business results.
• Escalate data issues to owners and ensure timely resolution.
• Define business requirements for Amazon technology teams.
• Communicate with external customers and support 24x7 operations.

Job description

Job ID: 10576910 | ADCI HYD 13 SEZ - H84

Network Flow Control Tower:

At Amazon we believe that every day is still day one. A day to take the first step and a day to look forward to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life and your day to join a company that redefines itself every day. That's the energy and passion behind Amazon. Network Flow CT is the central control center for Transportation Execution across the Amazon's European Transportation Middle Mile network, supporting both domestic and inter-country transportation movements for European geographies. Control Tower Team is the central owner to manage the sort center capacities in ATROPS and operates with a vision to provide uninterrupted sort center flows by managing the virtual capacities, tracking inbound flows and reacting to network disruptions that impact the Sort Center Flow. CT team plays a critical role in ensuring the smooth functioning of Amazon's European transportation network and thereby has direct impact on Amazon's ability to serve customers on time.

Purview of a Process Specialist

Process Operations Specialist works across the EU in a cross-functional environment with Sort Centers, Forecasting ,Supply Chain, FCs, to determine future demand for Sort Centers Capacity and translates the aforementioned into accurate capacity plans. S/he also maintains and reports up to date and accurate statistics, management reports and analysis. S/he also facilitates the flow of information between different stakeholders and resolves any potential issues that impact customer experience and business continuity. Process Operations Specialist also provide timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form.

Key job responsibilities

• Understanding of analytical simulations and assessments. Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data.
• Reporting and analysis through tools, portals and reports; following solution-driven approach to systems and processes, using advanced computer literacy (Excel, PowerPoint, Outlook, Word) and Data-warehouse analysis.
• Pull and report data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus – this ability will be developed over time for a candidate who is fundamentally strong analytically.
• Develop and understand performance metrics to assist with driving business results.
• Systematically elevate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure that they are delivered.
• Scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by flow execution
• Communicate with external customers
• Provide real-time customer experience by working in 24x7 operating environment.

Basic Qualifications

• Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics

Preferred Qualifications

• Experience with Excel
• MBA, or Master's degree

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.