Manager, Operations as a Service, North America Supply Chain (NASC)

Amazon Inc.; Bengaluru; Presencial; INR 11 407 000 - 17 110 000; Tempo integral

Resumo da oferta

Amazon Inc. is seeking a Manager, Operations as a Service, NASC to lead cross-functional teams and own process performance across the North America supply chain. You will partner with stakeholders to drive improvements, implement scalable solutions, and manage the onboarding of new processes.

Ideal candidates have 6+ years of experience, MBA preferred, and familiarity with AI/ML and automation. The role requires strong analytical and communication skills and a proactive approach to continuous

Qualificações

• 2+ years of independently managing a function or process.
• 3+ years of experience managing teams and partnering with stakeholders.
• Strong analytical and problem-solving abilities.
• Effective verbal and written communication.

Responsabilidades

• Own business metrics, process performance, and continuous improvement.
• Partner with stakeholders across geographies to align priorities and deliver outcomes.
• Onboard and stabilize new processes; identify and eliminate root causes of defects.
• Analyze trends and contribute to weekly/monthly business reviews.
• Identify and implement process improvements, automation, and scalable solutions.
• Establish and maintain SOPs, processes, and tools for consistent execution.
• Talent management: coach and develop associates, SMEs, and ICs.
• Participate in internal and external hiring to build team capability.
• Manage workforce scheduling to ensure productivity and utilization.

Descrição da oferta de emprego

Manager, Operations as a Service, North America Supply Chain (NASC)

Amazon is a global technology and operations company serving customers across multiple businesses and geographies. Our teams build and operate scalable solutions across a wide range of functions, with a focus on customer experience, operational excellence, innovation, and continuous improvement. Employees work in a fast-paced environment, partnering across teams and geographies to solve complex business problems and deliver results at scale.
Operations as a Service (OaaS enables the business to deliver products and services to customers across the globe. Our teams manage complex, high-volume processes and continuously improve how work is executed through standardization, technology, data, and automation. The role offers an opportunity to work across teams and geographies, solve operational challenges, and drive improvements at scale.

Key job responsibilities

• Business & Process Ownership: Own business metrics, process performance, and continuous improvement against defined goals.
• Stakeholder Management: Partner with stakeholders across geographies to understand business priorities, align execution, and deliver agreed business outcomes.
• Process Management: Onboard and stabilize new processes; identify and eliminate root causes of defects through cross-functional collaboration.
• Metrics & Business Reviews: Analyze trends and gaps; provide insights and contribute to WBRs, MBRs, QBRs, and other business reviews.
• Automation & Scaling: Identify and implement process improvements, automation, and scalable solutions; drive adoption across teams.
• SOP & Governance: Establish and maintain SOPs, processes, and tools to ensure consistent execution and performance.
• Talent Management: Set goals, coach and develop associates, SMEs, and ICs, and build functional and leadership capabilities.
• Hiring: Participate in internal and external hiring to build team capability.
• Workforce Management: Ensure schedule adherence and accurate tracking of productive/non-productive time and leave to maintain productivity and utilization accuracy.
• Flexibility to work in 24x7 shift and rotational weekly off

Basic Qualifications

- Experience in team management
- Education: Graduate in any discipline.
- People & Stakeholder Management: 3+ years of experience managing teams and partnering with customers and stakeholders to deliver business outcomes.
- Functional Ownership: 2+ years of independently managing a function or process.
- Analytical & Communication Skills: Strong analytical and problem-solving skills with effective verbal and written business communication.

Preferred Qualifications

- Education & Experience: Graduate in any discipline with 6+ years of overall work experience.
- Analytical & Communication Skills: Strong analytical and problem-solving skills with effective verbal and written business communication.
- AI/ML & Automation: Working knowledge of AI/ML and experience identifying and implementing AI, automation, or data-driven solutions to improve business processes.
- Additional Qualifications: MBA from a Tier 1/Tier 2 institution; Lean Six Sigma Green/Black Belt; PMP/PRINCE2 certification.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.