Process Expert, North America Supply Chain (NASC)

Amazon; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

ADCI - Karnataka - A66 in Bengaluru seeks an experienced Operations Program Manager to help transition processes, drive automation and standardization, and partner with multiple teams across operations, STL, Transition, CPT, and ONT to deliver scalable improvements.

The role emphasizes stakeholder management, data-driven decision making, and 24x7 shift readiness, with opportunities to influence SLAs, throughput, quality, and backlog reduction in a fast-paced environment.

Qualifications

• Graduate in any discipline.
• 3+ years of experience in operations, program management, or a related field.
• Experience managing stakeholders and communicating with business and operations partners.
• Strong analytical and problem-solving skills with the ability to operate in ambiguous environments.
• Experience with process documentation, workflow design, and process improvement.

Responsibilities

• Collaborate with the Transition team to onboarding, SOP creation, training, and ramp-up to BAU.
• Develop deep process expertise and independently execute test and production cases.
• Establish mechanisms to track SLA, TPH, quality, TAT, backlog, and other metrics.
• Act as the primary process POC and partner with stakeholders to align requirements and drive execution.
• Own critical process issues, perform root-cause analysis, and implement corrective actions.
• Identify inefficiencies, standardize workflows, and drive best practices.
• Identify opportunities to eliminate manual effort and drive automation with Tech and Operations teams.
• Be flexible to work in 24x7 shift and rotational weekly offs.

Skills

Stakeholder management

Analytical thinking

Problem solving

Workflow design

Process improvement

Education

Bachelor's degree or equivalent

Tools

Excel

VBA

SQL

Dashboard tools

Job description

Description

Amazon is a global technology and operations company serving customers across multiple businesses and geographies. Our teams build and operate scalable solutions across a wide range of functions, with a focus on customer experience, operational excellence, innovation, and continuous improvement. Employees work in a fast-paced environment, partnering across teams and geographies to solve complex business problems and deliver results at scale.

Description

Amazon is a global technology and operations company serving customers across multiple businesses and geographies. Our teams build and operate scalable solutions across a wide range of functions, with a focus on customer experience, operational excellence, innovation, and continuous improvement. Employees work in a fast-paced environment, partnering across teams and geographies to solve complex business problems and deliver results at scale. Operations as a Service (OaaS enables the business to deliver products and services to customers across the globe. Our teams manage complex, high-volume processes and continuously improve how work is executed through standardization, technology, data, and automation. The role offers an opportunity to work across teams and geographies, solve operational challenges, and drive improvements at scale.

Key job responsibilities

• Process Transition: Collaborate with the Transition team suppory process onboarding, , SOP creation, training, and ramp-up to enable transition to BAU.
• Process Expertise & Execution: Develop deep process expertise and independently execute test and production cases. Serve as the subject matter expert for assigned workflows and provide guidance to Operations.
• Program Governance & Performance: Establish mechanisms to track SLA, TPH, quality, TAT, backlog, and other key metrics. Analyze performance trends and provide insights for WBRs, MBRs, QBRs, and business decisions.
• Stakeholder Management: Act as the primary process POC and partner with business stakeholders and internal teams, including Operations, STL, Transition, CPT, and ONT, to align requirements, manage dependencies, and drive execution.
• Problem Solving & Escalation Management: Own critical process issues, conduct root-cause analysis, and implement corrective and preventive actions. Identify systemic gaps and drive resolution with partner teams.
• Process Excellence & Simplification: Identify process inefficiencies, standardize workflows, and drive best practices across programs. Build reporting and communication mechanisms to improve performance visibility.
• Automation & Scalability: Identify opportunities to eliminate manual effort and improve process scalability. Partner with Tech and Operations teams to design and implement automation and other process improvements.
• Flexibility to work in 24x7 shift and rotational weekly off

Basic Qualifications

• Graduate in any discipline.
• 3+ years of experience in operations, program management, or a related field.
• Experience managing stakeholders and communicating with business and operations partners.
• Strong analytical and problem-solving skills with the ability to operate in ambiguous environments.
• Experience with process documentation, workflow design, and process improvement.

Preferred Qualifications

• Experience in operations transitions, shared services, or centralized operations models.
• Proficiency in Excel, VBA, SQL, dashboards, or workflow tools.
• Experience in supply chain, procurement, compliance, or related operational workflows.
• Experience driving automation, process simplification, or continuous improvement initiatives.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

ADCI - Karnataka - A66

Job ID: A10574384