Process Expert, North America Supply Chain (NASC)

Amazon Inc.; Bengaluru; Sur place; INR 1 200 000 - 2 400 000; Plein temps

Résumé du poste

Amazon Inc. in Bengaluru, India is seeking an experienced Operations/Program Manager to support end-to-end process onboarding, SOP creation, and ramp-up to business as usual.

The role emphasizes process excellence, automation opportunities, and cross-functional collaboration across Operations, Transition, CPT, and ONT. The candidate should bring 3+ years in operations or related fields, strong analytical and problem-solving skills, and the ability to communicate with diverse business partners in

Qualifications

• Experience in operations, program management, or related field.
• Strong analytical and problem-solving skills.
• Experience communicating with stakeholders and business partners.
• Ability to work in ambiguous environments and drive process improvements.

Responsabilités

• Collaborate with Transition team to onboard processes and create SOPs.
• Develop process expertise and support test and production cases.
• Track SLA, throughput, quality, TAT, backlog, and provide insights for leadership reviews.
• Partner with stakeholders and internal teams to align requirements and drive execution.
• Own critical process issues, perform root-cause analysis, and drive corrective actions.
• Identify and implement automation and simplifications to improve scalability.

Description du poste

Description

Amazon is a global technology and operations company serving customers across multiple businesses and geographies. Our teams build and operate scalable solutions across a wide range of functions, with a focus on customer experience, operational excellence, innovation, and continuous improvement. Employees work in a fast-paced environment, partnering across teams and geographies to solve complex business problems and deliver results at scale.
Operations as a Service (OaaS enables the business to deliver products and services to customers across the globe. Our teams manage complex, high-volume processes and continuously improve how work is executed through standardization, technology, data, and automation. The role offers an opportunity to work across teams and geographies, solve operational challenges, and drive improvements at scale.

Key job responsibilities

• Process Transition: Collaborate with the Transition team suppory process onboarding, , SOP creation, training, and ramp-up to enable transition to BAU.
• Process Expertise & Execution: Develop deep process expertise and independently execute test and production cases. Serve as the subject matter expert for assigned workflows and provide guidance to Operations.
• Program Governance & Performance: Establish mechanisms to track SLA, TPH, quality, TAT, backlog, and other key metrics. Analyze performance trends and provide insights for WBRs, MBRs, QBRs, and business decisions.
• Stakeholder Management: Act as the primary process POC and partner with business stakeholders and internal teams, including Operations, STL, Transition, CPT, and ONT, to align requirements, manage dependencies, and drive execution.
• Problem Solving & Escalation Management: Own critical process issues, conduct root-cause analysis, and implement corrective and preventive actions. Identify systemic gaps and drive resolution with partner teams.
• Process Excellence & Simplification: Identify process inefficiencies, standardize workloads, and drive best practices across programs. Build reporting and communication mechanisms to improve performance visibility.
• Automation & Scalability: Identify opportunities to eliminate manual effort and improve process scalability. Partner with Tech and Operations teams to design and implement automation and other process improvements.
• Flexibility to work in 24x7 shift and rotational weekly off

Basic Qualifications

• Graduate in any discipline.
• 3+ years of experience in operations, program management, or a related field.
• Experience managing stakeholders and communicating with business and operations partners.
• Strong analytical and problem-solving skills with the ability to operate in ambiguous environments.
• Experience with process documentation, workflow design, and process improvement.

Preferred Qualifications

• Experience in operations transitions, shared services, or centralized operations models.
• Proficiency in Excel, VBA, SQL, dashboards, or workflow tools.
• Experience in supply chain, procurement, compliance, or related operational workflows.
• Experience driving automation, process simplification, or continuous improvement initiatives.

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