Process SME (Lead) | US P&C Insurance Operations

Valuemomentum; Hyderabad; On-site; INR 600,000 - 850,000; Full time

Job summary

Valuemomentum is seeking a hands-on Process SME for US P&C Insurance Operations, focusing on submission intake, triaging and underwriting support. You will validate documents, review exposure schedules and loss runs, and route submissions to underwriting teams with accuracy and efficiency.

The role requires strong process management, mentoring abilities and excellent coordination with brokers, agents and underwriters. Location is Hyderabad with a late shift and cab support.

Qualifications

• Hands-on experience in US P&C insurance operations, especially submission intake and triaging.
• Experience reviewing insurance applications, forms, exposure schedules and loss runs.
• Understanding of submission classification, prioritisation and routing to underwriting teams.
• Experience guiding or mentoring team members and supporting underwriting workflows.

Responsibilities

• Handle submission intake and triaging activities for US P&C insurance operations.
• Review insurance applications, forms, exposure schedules and loss runs for completeness and accuracy.
• Validate submitted documents and identify missing or duplicate information.
• Classify, prioritise and route submissions to appropriate underwriting teams.
• Coordinate with brokers, agents and underwriters to resolve incomplete submissions and process exceptions.
• Perform quality checks and ensure adherence to process guidelines.
• Support team members with process clarifications and operational guidance.
• Monitor submission backlog, turnaround time and quality metrics.
• Identify process gaps and recommend improvements.

Skills

Submission Intake

Submission Triaging

Underwriting Support

US P&C Insurance

MGA Operations

Broker Coordination

Quality Management

Exposure Schedules

Loss Runs

Process SME

Job description

Role & Responsibilities

We are looking for a hands-on Process SME with strong experience in US P&C Insurance Operations, particularly in Submission Intake, Triaging and Underwriting Support.

The candidate will be responsible for ensuring submission quality, validating insurance documents and supporting underwriting teams through accurate classification and routing of submissions.

Key Responsibilities:

• Handle submission intake and triaging activities for US P&C insurance operations.
• Review insurance applications, forms, exposure schedules and loss runs for completeness and accuracy.
• Validate submitted documents and identify missing or duplicate information.
• Classify, prioritise and route submissions to appropriate underwriting teams.
• Coordinate with brokers, agents and underwriters to resolve incomplete submissions and process exceptions.
• Perform quality checks and ensure adherence to process guidelines.
• Support team members with process clarifications and operational guidance.
• Monitor submission backlog, turnaround time and quality metrics.
• Identify process gaps and recommend improvements.

Preferred Candidate Profile

• 69 years of experience in US P&C Insurance or related MGA operations.
• Strong hands-on experience in submission intake and triaging.
• Experience reviewing insurance applications, forms, exposure schedules and loss runs.
• Understanding of submission classification, prioritisation and routing to underwriting teams.
• Experience handling incomplete submissions, duplicate cases and process exceptions.
• Good understanding of underwriting support workflows.
• Strong communication, coordination and process management skills.
• Prior experience guiding or mentoring team members.

Work Details:

• Location: Hyderabad.
• Shift: 5:30 PM – 2:30 AM.
• Transport: One-way cab drop facility.
• Candidates should be comfortable with the specified shift.

Key Skills:

US P&C Insurance, MGA Operations, Submission Intake, Submission Processing, Submission Triage, Underwriting Support, Insurance Operations, Exposure Schedules, Loss Runs, Broker Coordination, Process SME, Quality Management.