Operations Manager | US P&C Insurance Operations

Valuemomentum; Hyderabad; On-site; INR 1,400,000 - 2,100,000; Full time

Job summary

Valuemomentum is seeking an experienced Operations Manager with strong expertise in US Property & Casualty (P&C) Insurance Operations. The role involves managing day-to-day insurance operations, leading teams, driving productivity, and ensuring delivery against SLAs and quality standards.

Location is Hyderabad, and the shift is aligned to US time zones. The ideal candidate will have 8–12 years of experience in US P&C Operations, proven team leadership, and a track record of optimizing workflows,

Qualifications

• 8–12 years of experience in US P&C Insurance Operations.

Responsibilities

• Manage daily operations across US P&C Insurance processes.
• Lead teams to achieve operational targets and delivery commitments.
• Monitor SLAs, TAT, productivity, quality and backlog.
• Drive workflow allocation, capacity planning and resource utilisation.
• Handle operational escalations and ensure timely resolution.
• Coordinate with brokers, agents, underwriters and other stakeholders.
• Identify process gaps and drive continuous improvement.
• Prepare operational reports and provide performance updates.
• Coach team members and support their development.

Skills

US P&C Insurance Operations

Team Management

SLA Management

TAT & Quality Management

Backlog Management

Stakeholder Coordination

Workflow & Capacity Planning

Operational Reporting

Performance Coaching

Job description

Role & Responsibilities

We are looking for an experienced Operations Manager with strong expertise in US Property & Casualty (P&C) Insurance Operations. The candidate will be responsible for managing day-to-day insurance operations, leading teams, driving productivity and ensuring delivery against agreed SLAs, quality standards and turnaround times.

Key Responsibilities:

• Manage daily operations across US P&C Insurance processes.
• Lead teams to achieve operational targets and delivery commitments.
• Monitor SLAs, TAT, productivity, quality and backlog.
• Drive workflow allocation, capacity planning and resource utilisation.
• Handle operational escalations and ensure timely resolution.
• Coordinate with brokers, agents, underwriters and other stakeholders.
• Identify process gaps and drive continuous improvement.
• Prepare operational reports and provide performance updates.
• Coach team members and support their development.

Preferred Candidate Profile

• 812 years of experience in US P&C Insurance Operations.
• Prior experience managing teams in an insurance BPS/BPO environment.
• Strong understanding of insurance workflows and operational processes.
• Experience managing SLAs, quality, productivity, backlog and escalations.
• Good understanding of Personal and Commercial Lines insurance operations.
• Strong team management, communication and stakeholder coordination skills.
• Ability to manage operational priorities in a fast-paced delivery environment.

Work Details:

• Location: Hyderabad.
• Shift: 5:30 PM 2:30 AM.
• Transport: One-way cab drop facility.
• Candidates should be comfortable with the specified shift.

Key Skills:

US P&C Insurance, Insurance Operations, Operations Management, Team Management, BPS, BPO, SLA Management, TAT, Quality Management, Productivity, Workforce Management, Backlog Management, Escalation Management.