Process Improvement/CI Manager

Dentsu Webchutney; Bengaluru; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Dentsu Webchutney seeks an experienced Process Improvement Manager to drive operational excellence across our Global Finance Shared Services center in Bangalore, focusing on Controllership, Operational Finance, and Revenue Accounting functions. You will support CoEs with governance, change management, and continuous improvement initiatives.

Ideal candidates have CA/CMA qualifications with 10–12 years in finance SSC and 5–6 years in process improvement, with proven cost and efficiency gains and

Qualifications

• CA/CMA with 10–12 years in finance accounting in SSC
• 5–6 years in process improvement
• Experience delivering cost and efficiency improvements
• Strong analytical and communication skills with cross-functional influence

Responsibilities

• Lead process optimization across controllership, operations finance, and RAA functions
• Map current-state processes and design scalable solutions
• Collaborate with stakeholders to prioritize improvements and manage roadmaps
• Establish KPIs and monitor efficiency gains and cost savings
• Leverage automation/RPA to reduce manual work and improve accuracy
• Develop process documentation and training materials
• Support CoEs with governance and change management initiatives

Skills

Analytical thinking

Cross-functional collaboration

Communication

Influence across functions

Education

CA/CMA

Tools

MS Dynamics 365

Job description

We seek an experienced Process Improvement Manager to drive operational excellence across our Global Finance Shared Services center in Bangalore, with a focus on supporting US-based operations. This role encompasses Controllership, Operational Finance, General ledger Accounts Revenue Accounting Functions. Support Centres of Excellence (CoEs) with process governance, change management, and continuous improvement initiatives. The ideal candidate will identify and execute process improvements, standardize workflows, and deliver measurable cost and efficiency gains.

Key Responsibilities

• Lead process optimization initiatives across controllership, operations finance, and RAA functions with focus on US transaction volumes
• Map current-state processes, identify inefficiencies, and design scalable solutions aligned with global best practices
• Collaborate with business stakeholders and CoE leaders to prioritize improvement opportunities and manage implementation roadmaps
• Establish KPIs, monitor process health metrics, and provide regular reporting on efficiency gains and cost savings
• Leverage process automation tools and RPA opportunities to reduce manual effort and improve accuracy
• Develop and maintain process documentation, training materials, and standard operating procedures
• Support Centers of Excellence (CoEs) with process governance, change management, and continuous improvement initiatives

Required Qualifications

• A qualified CA/CMA with Minimum 10-12 years of overall experience in finance accounting in a shared services environment, with at least 5 to 6 years specifically in process improvement area.
• 10+ years of process improvement experience in finance shared services or similar environment
• Strong knowledge of accounting operations, controllership, or operational finance functions
• Experience with process mapping, Lean, Six Sigma, or comparable methodologies
• Proven track record of delivering measurable cost and efficiency improvements
• Excellent analytical and communication skills with ability to influence across functions
• Experience supporting US-based finance operations or multi-geography reporting structures preferred

Key Competencies

• Process Optimization Continuous Improvement
• Project Change Management
• Strategic Thinking Business Acumen
• Cross-functional Collaboration
• Financial Systems Knowledge (MS d365 is plus)
• Data Analysis Reporting