Process Improvement/CI Manager

dentsu; Bengaluru; On-site; INR 3,000,000 - 5,000,000; Full time

Job summary

dentsu in Bangalore is seeking an experienced Process Improvement Manager to drive operational excellence across our Global Finance Shared Services center, supporting US-based operations. You will lead process governance, change management, and continuous improvement initiatives within Controllership, Operational Finance, and Revenue Accounting functions.

Ideal candidates are CA/CMA qualified with 10–12 years in finance SSC and 5–6 years in process improvement, with strong analytical,

Qualifications

• A qualified CA or CMA with 10–12 years in finance in a shared services environment.
• 10+ years in process improvement in finance SSC or similar environment.
• Strong knowledge of accounting operations and controllership.
• Experience with process mapping, Lean, Six Sigma methodologies.
• Proven track record of cost and efficiency improvements.
• Excellent analytical and communication skills with ability to influence across functions.
• Experience supporting US-based finance operations or multi-geography reporting preferred.

Responsibilities

• Lead process optimization initiatives across controllership, operations finance, and RAA functions with focus on US transaction volumes.
• Map current-state processes, identify inefficiencies, and design scalable solutions aligned with global best practices.
• Collaborate with business stakeholders and CoE leaders to prioritize improvement opportunities and manage implementation roadmaps.
• Establish KPIs, monitor process health metrics, and provide regular reporting on efficiency gains and cost savings.
• Leverage process automation tools and RPA opportunities to reduce manual effort and improve accuracy.
• Develop and maintain process documentation, training materials, and standard operating procedures.
• Support Centers of Excellence (CoEs) with process governance, change management, and continuous improvement initiatives.

Skills

Process optimization

Lean Six Sigma

Analytical thinking

Change management

Cross-functional collaboration

Education

CA/CMA

Tools

MS Dynamics 365

Job description

Job Description

We seek an experienced Process Improvement Manager to drive operational excellence across our Global Finance Shared Services center in Bangalore, with a focus on supporting US-based operations. This role encompasses Controllership, Operational Finance, General ledger Accounts & Revenue Accounting Functions. Support Centres of Excellence (CoEs) with process governance, change management, and continuous improvement initiatives. The ideal candidate will identify and execute process improvements, standardize workflows, and deliver measurable cost and efficiency gains.

Key Responsibilities

• Lead process optimization initiatives across controllership, operations finance, and RAA functions with focus on US transaction volumes
• Map current-state processes, identify inefficiencies, and design scalable solutions aligned with global best practices
• Collaborate with business stakeholders and CoE leaders to prioritize improvement opportunities and manage implementation roadmaps
• Establish KPIs, monitor process health metrics, and provide regular reporting on efficiency gains and cost savings
• Leverage process automation tools and RPA opportunities to reduce manual effort and improve accuracy
• Develop and maintain process documentation, training materials, and standard operating procedures
• Support Centers of Excellence (CoEs) with process governance, change management, and continuous improvement initiatives

Required Qualifications

• A qualified CA/CMA with Minimum 10-12 years of overall experience in finance & accounting in a shared services environment, with at least 5 to 6 years specifically in process improvement area.
• 10+ years of process improvement experience in finance shared services or similar environment
• Strong knowledge of accounting operations, controllership, or operational finance functions
• Experience with process mapping, Lean, Six Sigma, or comparable methodologies
• Proven track record of delivering measurable cost and efficiency improvements
• Excellent analytical and communication skills with ability to influence across functions
• Experience supporting US-based finance operations or multi-geography reporting structures preferred

Key Competencies

• Process Optimization & Continuous Improvement
• Project & Change Management
• Strategic Thinking & Business Acumen
• Cross-functional Collaboration
• Financial Systems Knowledge (MS d365 is plus)
• Data Analysis & Reporting

Location: Bangalore

Brand: Bcoe

Time Type: Full time

Contract Type: Permanent

About dentsu

For over 120 years, innovation has been a core tenet of our offering - exploring new ways to reach, engage and nurture relationships with audiences. Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact. Be a force for good. Sustainability is a vital part of our business and an important area of focus for our clients. We're leading the way - helping to build a more sustainable planet. Dream loud. In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for their work and excitement for the future. Team without limits. We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way. Find out more about us Who we are Our Social Impact Our work.