Process Facilitator

Capgemini; Hyderabad; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Capgemini is seeking an experienced Process Facilitator to design, manage, and facilitate high-impact workshops, innovation sessions, strategy events, and collaborative engagements in Hyderabad. The role partners with clients and senior leaders to apply design thinking, systems thinking, and collaborative methodologies to solve complex business challenges and drive transformation.

You will coordinate with multi-disciplinary teams, ensure timely delivery, and help communicate outcomes to

Qualifications

• Experience facilitating end-to-end workshops with senior leadership.
• Ability to design and deliver high-quality facilitation sessions for clients.
• Proficient in applying Design Thinking and Systems Thinking to solve business problems.
• Strong stakeholder management and client relationship skills.

Responsibilities

• Facilitate workshops, strategy sessions, and innovation events for clients.
• Scope, design, and deliver facilitation sessions of high quality.
• Apply design thinking, systems thinking, and other methodologies to business problems.
• Manage stakeholder expectations and maintain client relationships.
• Coordinate with multi-disciplinary teams to ensure successful event delivery.
• Visualize and document workshop outcomes using digital tools.
• Capture deliverables and present outputs to stakeholders.
• Collaborate with senior leaders and influence decision-making.
• Ensure quality, timelines, and execution of workshop deliverables.
• Support organizational change, transformation, and innovation initiatives.

Skills

Group Facilitation

Workshop Design & Delivery

Design Thinking

Systems Thinking

Stakeholder Management

Client Relationship Management

Problem Solving

Innovation Management

Communication Skills

Project Coordination

Tools

Miro

Mural

Digital Whiteboards

Job description

We are looking for an experienced Process Facilitator to design, manage, and facilitate high-impact workshops, innovation sessions, strategy events, and collaborative business engagements. The candidate will work closely with clients and stakeholders to solve complex business challenges through facilitation, design thinking, systems thinking, and collaborative methodologies.

Key Responsibilities

• Facilitate workshops, strategy sessions, innovation events, and collaborative engagements.
• Scope, design, and deliver high-quality facilitation sessions for clients.
• Apply Design Thinking, Systems Thinking, and other facilitation methodologies to solve business problems.
• Manage stakeholder expectations and maintain strong client relationships.
• Coordinate with multi-disciplinary teams for successful event delivery.
• Visualize and document workshop outcomes using digital collaboration tools.
• Capture deliverables and present outputs in appropriate formats.
• Collaborate with senior business leaders and influence decision-making.
• Ensure quality, timelines, and successful execution of workshop deliverables.
• Support organizational change, transformation, and innovation initiatives.

Required Skills

• Group Facilitation
• Workshop Design & Delivery
• Design Thinking
• Systems Thinking
• Stakeholder Management
• Client Relationship Management
• Problem Solving
• Innovation Management
• Communication Skills
• Project Coordination

Preferred Skills

• Deep Democracy Methodologies
• Change Management
• Consulting Experience
• Miro / Mural / Digital Whiteboards
• Organizational Development
• Business Transformation

Mandatory Skills

Must Have

1. End-to-end Workshop Facilitation
2. Group Facilitation Methodologies
3. Design Thinking
4. Systems Thinking
5. Stakeholder / Client Management
6. Experience working with Senior Leadership
7. Strong Presentation & Communication Skills

Good to Have

1. Deep Democracy
2. Innovation Management
3. Change Management
4. Consulting Background
5. Digital Collaboration Tools (Miro, Mural, Whiteboards)