Lead Logistics Customer Experience and Operations Specialist

APM Terminals Gothenburg; Pune District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Maersk in India is seeking a logistics professional to manage end-to-end logistics operations and customer experience for global accounts, ensuring timely execution, resolving issues, and coordinating with cross-functional stakeholders to deliver high service quality.

You will monitor performance against KPIs, address service gaps, perform root cause analyses, and contribute to process improvements, documentation, and training to strengthen team capabilities and customer relationships.

Job description

Manage end-to-end logistics operations and customer experience for global accounts by ensuring timely execution, resolving operational issues, coordinating with cross-functional stakeholders, and driving continuous process improvements to deliver high service quality and customer satisfaction.Manage end-to-end logistics and supply chain operations for assigned customer accounts.Coordinate with customers, origin and destination teams, carriers, and internal stakeholders to ensure smooth shipment execution.Monitor operational performance and customer KPIs, taking proactive actions to address service gaps.Resolve customer queries and operational escalations through timely investigation and stakeholder collaboration.Perform root cause analysis and implement corrective actions to improve service quality and operational efficiency.Support process improvement, automation, and standardization initiatives to enhance productivity.Maintain accurate documentation and ensure compliance with company policies and customer requirements.Analyze operational data, prepare performance reports, and provide actionable insights to support business decisions.Contribute to knowledge sharing, SOP development, and training initiatives to strengthen team capabilities.Build strong customer relationships by delivering reliable, customer-focused logistics solutions and maintaining high service standards.Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail] .