Process Excellence Specialist Lead

r3 Consultant; Bengaluru; Hybrid; INR 200,000 - 300,000; Full time

Job summary

A leading consulting firm is seeking a seasoned Process Excellence Specialist Lead in Bengaluru, India. This role focuses on driving operational excellence and continuous improvement within a shared services environment. The ideal candidate should possess a Lean Six Sigma certification and 8+ years of industry experience, ideally in service-oriented sectors. Responsibilities include leading training initiatives, managing performance metrics, and collaborating cross-functionally to implement strategic projects. This full-time position offers opportunities for leadership and development in a dynamic environment.

Qualifications

• 8+ years of total industry experience with at least 3 years in process excellence roles.
• Experience with DMAIC/DMADV and internal controls.
• Prior experience in service delivery or insurance domain.
• Ability to lead transformation projects engaging cross-functional teams.
• Experience with DMAIC/DMADV, internal controls, finance operations, and data visualization.
• Service delivery/insurance domain exposure is a strong advantage.

Responsibilities

• Lead Kaizen, process standardization, and Lean Six Sigma training.
• Collect data and prepare analytical reports.
• Ensure proper change management and benefit realization in operational sites.
• Design and deliver training modules to improve process proficiency.
• Lead transformation projects and mentor process owners for future-state implementations.
• Collaborate with internal and external stakeholders to support improvement plans.

Skills

Excellent communication

Analytical skills

Problem-solving skills

Lean methodology

Data visualization

Project management

Education

Bachelor’s degree

Lean Six Sigma Certification (Green Belt or Black Belt)

Postgraduate degree

Project Management Certification

Tools

Excel (Advanced)

PowerPoint

Visio

Minitab

Power BI

Job description

Process Excellence Specialist Lead – r3 Consultant

We are seeking a seasoned Process Excellence Specialist Lead responsible for driving operational excellence, continuous improvement, and process innovation within a shared services environment. This role fosters a culture of collaboration, data-driven decision-making, and efficiency across business functions.

The ideal candidate should have a strong background in Lean Six Sigma methodologies, be passionate about improving business processes, and possess the ability to lead cross‑functional initiatives. Experience in service‑oriented industries or insurance domains is advantageous.

Key Responsibilities

• Champion a Continuous Improvement (CI) Culture: Lead Kaizen, process standardization, Lean Six Sigma training, and project implementation.
• Data Analysis & Reporting: Collect data, prepare analytical reports, and support data‑driven improvement decisions.
• Change Management: Serve as a change agent; identify inefficiencies and collaborate with delivery teams to eliminate waste and variation.
• Performance Metrics Oversight: Monitor Balanced Scorecards, KPIs, and service level metrics; recommend corrective actions where necessary.
• Training & Development: Design and deliver training modules to improve business process proficiency and excellence.
• Coaching & Mentorship: Guide team leaders and process owners on using Lean tools and methods for future‑state implementation.
• Lead Strategic Initiatives: Execute PEX projects using DMAIC/Lean to drive measurable improvements.
• Project Impact Evaluation: Ensure proper change management and benefit realization across operational sites.
• Cross‑Functional Collaboration: Work closely with internal and external stakeholders to support shared goals and improvement plans.

Required Qualifications

• Bachelor’s degree (any stream); Postgraduate preferred.
• Lean Six Sigma Certification – Green Belt or Black Belt (Mandatory).
• Additional certifications in Project Management (PMP/Prince2) are a plus.
• 8+ years of total industry experience with at least 3 years in process excellence roles.
• Experience with DMAIC/DMADV, internal controls, finance operations, and data visualization.
• Prior exposure to service delivery/insurance domain is a strong advantage.

Key Skills

• Excellent communication, analytical, and problem‑solving skills.
• Hands‑on experience with tools like Excel (Advanced), PowerPoint, Visio, Minitab, Power BI.
• Strong proficiency in 5S, TPM, and Lean Six Sigma methodology.
• Ability to lead transformation projects and engage cross‑functional teams.
• Comfortable working in a dynamic hybrid environment and flexible shifts.

Other Notes

• This role is designed for professionals with leadership potential in a support function or CoE environment.
• Flexibility to travel (if required).
• The description is not exhaustive; additional responsibilities may be assigned as required.

Seniority level: Mid‑Senior; Employment type: Full‑time; Job function: Management and Manufacturing; Industries: Staffing and Recruiting.