Process Excellence Manager - HR Transformation / Shared Services

UL Solutions; Bengaluru; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

UL Solutions in Bengaluru seeks a Manager Process Excellence to drive transformation across People Operations by redesigning HR processes, standardizing workflows, and enabling automation. You will lead end-to-end HR process redesign across the employee lifecycle, conduct current-state assessments, and implement future-state solutions using Oracle HCM, ServiceNow HRSD, Workday, and SAP SuccessFactors.

This role emphasizes global governance, KPI-driven delivery, and change management to reduce

Qualifications

• 10–14+ years in HR Operations, Shared Services, People Operations, HRSD or Process Excellence environments.
• Proven experience leading end-to-end HR process redesign from current-state to adoption.
• Strong expertise in process mapping, architecture, workflow design, SOP development, RACI, governance, and standardization.
• Experience applying Lean, Six Sigma, Operational Excellence, Continuous Improvement, or Business Process Re-engineering methodologies.
• Hands-on experience driving automation and digital transformation using Oracle HCM, ServiceNow HRSD, Workday, SAP SuccessFactors, or similar HR platforms.

Responsibilities

• Lead end-to-end redesign of HR processes across the employee lifecycle to improve efficiency, consistency, scalability, compliance, and employee experience.
• Conduct current-state assessments to identify inefficiencies, bottlenecks, duplication, rework, and service delivery gaps; design and implement future-state solutions.
• Simplify, standardize, optimize, and automate HR processes across HR Operations, Shared Services, and People Operations functions.
• Develop and maintain process architecture, including process maps, workflows, SOPs, RACI frameworks, governance models, and process documentation.
• Establish global process standards, operating procedures, controls, KPIs, and process ownership frameworks to drive consistency and operational excellence.
• Lead HR Service Delivery (HRSD) transformation initiatives, optimizing case management, self-service capabilities, service delivery models, and employee support experiences.
• Apply Lean, Six Sigma, Operational Excellence, Continuous Improvement, or Business Process Re-engineering methodologies to deliver measurable business outcomes.
• Identify and deliver automation and digital transformation opportunities leveraging Oracle HCM, ServiceNow HRSD, Workday, SAP SuccessFactors, or similar HR platforms.
• Partner with HRIS, HRIT, COEs, People Operations, and business stakeholders to implement process enhancements and system improvements.
• Develop dashboards, reporting, and operational metrics to monitor KPIs, SLAs, cycle times, and process performance.
• Lead stakeholder alignment, governance, and change management activities to ensure successful adoption of new processes and operating models.
• Drive sustainable improvements that reduce manual effort, operational risk, and turnaround times while improving quality and employee experience.

Skills

Process mapping

Workflow design

SOP development

RACI frameworks

Governance

Lean Six Sigma

Operational Excellence

Continuous Improvement

Automation

HR systems knowledge

Education

Bachelor's degree in HR/Business

MBA or equivalent

Tools

Oracle HCM

ServiceNow HRSD

Workday

SAP SuccessFactors

Job description

Seeking a Manager Process Excellence to drive transformation across People Operations by redesigning HR processes, improving efficiency, and enabling automation. This role focuses on standardizing workflows, reducing manual effort, and enhancing employee and manager experience through digital solutions, with a strong emphasis on Oracle HCM and ServiceNow (HRSD). The role will drive process standardization, continuous improvement, and adoption of scalable service delivery solutions across the employee lifecycle.

Responsibilities

• Lead end-to-end redesign of HR processes across the employee lifecycle to improve efficiency, consistency, scalability, compliance, and employee experience.
• Conduct current-state assessments to identify inefficiencies, bottlenecks, duplication, rework, and service delivery gaps; design and implement future-state solutions.
• Simplify, standardize, optimize, and automate HR processes across HR Operations, Shared Services, and People Operations functions.
• Develop and maintain process architecture, including process maps, workflows, SOPs, RACI frameworks, governance models, and process documentation.
• Establish global process standards, operating procedures, controls, KPIs, and process ownership frameworks to drive consistency and operational excellence.
• Lead HR Service Delivery (HRSD) transformation initiatives, optimizing case management, self-service capabilities, service delivery models, and employee support experiences.
• Apply Lean, Six Sigma, Operational Excellence, Continuous Improvement, or Business Process Re-engineering methodologies to deliver measurable business outcomes.
• Identify and deliver automation and digital transformation opportunities leveraging Oracle HCM, ServiceNow HRSD, and other HR technologies.
• Partner with HRIS, HRIT, COEs, People Operations, and business stakeholders to implement process enhancements and system improvements.
• Develop dashboards, reporting, and operational metrics to monitor KPIs, SLAs, cycle times, and process performance.
• Lead stakeholder alignment, governance, and change management activities to ensure successful adoption of new processes and operating models.
• Drive sustainable improvements that reduce manual effort, operational risk, and turnaround times while improving quality and employee experience.

Qualifications

Preferred Education

• Bachelors degree in Human Resources, Business Administration, Operations, or a related field
• Master’s degree (MBA or equivalent) is preferred
  

Preferred Experience

• 10–14+ years of experience in HR Operations, Shared Services, People Operations, HR Service Delivery (HRSD), HR Transformation, or Process Excellence environments.
• Proven experience leading end-to-end HR process redesign initiatives, from current-state assessment through future-state implementation and adoption.
• Strong expertise in process excellence, including process mapping, process architecture, workflow design, SOP development, RACI frameworks, governance, and standardization.
• Demonstrated success improving service delivery through cycle-time reduction, SLA improvement, operational efficiency, quality enhancement, and employee experience initiatives.
• Experience applying Lean, Six Sigma, Operational Excellence, Continuous Improvement, or Business Process Re-engineering methodologies to solve complex operational challenges.
• Hands-on experience driving process automation, workflow redesign, and digital transformation using Oracle HCM, ServiceNow HRSD, Workday, SAP SuccessFactors, or similar HR platforms.
• Strong analytical and problem-solving skills with experience using KPIs, dashboards, operational metrics, and data-driven insights to drive improvements.
• Experience influencing stakeholders and leading change across global, matrixed organizations while partnering with HRIS, HRIT, COEs, Shared Services, and business leaders.