Manager, Process Excellence - People Ops / HR Transformation

UL Solutions; Bengaluru; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

UL Solutions is seeking an experienced Head of HR Operations to lead end-to-end redesigns across the employee lifecycle, drive continuous improvement, and establish global standards. The role requires strong data-driven decision making, stakeholder influence, and experience with HRSD platforms like Oracle HCM or ServiceNow.

You will collaborate with regional teams to drive change and optimize service delivery. This is a senior leadership position based in Bengaluru, India.

Qualifications

• 10-14+ years of experience in HR Operations, Shared Services, or HR Service Delivery (HRSD) environments.
• Proven track record in process improvement, redesign, or operational transformation initiatives within HR.
• Hands‑on experience or exposure to Oracle HCM and/or ServiceNow HRSD or similar platforms.
• Strong understanding of case management, service delivery models, and self‑service frameworks in HR.
• Strong analytical and problem‑solving skills with a data‑driven mindset.
• Ability to influence stakeholders and lead change across global, matrixed environments.

Responsibilities

• Lead end-to-end redesign of HR processes across the employee lifecycle to improve efficiency, consistency, and scalability
• Lead continuous improvement initiatives using data, feedback, and operational metrics
• Conduct process reviews, identify root causes, and implement sustainable improvements
• Reduce cycle times, errors, rework, and off-system/ad hoc requests across core HR processes
• Build reporting and dashboards to provide visibility into performance and improvement opportunities
• Partner with regional People Ops, COEs, and cross-functional teams to drive alignment and lead change management efforts
• Establish and drive global process standards, templates, and documentation across People Operations
• Identify and implement automation opportunities using Oracle HCM, ServiceNow (HRSD), and other digital tools
• Partner with HRIS and HRIT teams to prioritize and deliver system enhancements and process improvements
• Drive adoption of HR Service Delivery (HRSD) models and self-service solutions to reduce manual work and improve user experience

Education

Bachelor’s degree in Human Resources, Business Administration, Operations, or a related field

Master’s degree (MBA or equivalent) is preferred

Job description

Responsibilities

• Lead end-to-end redesign of HR processes across the employee lifecycle to improve efficiency, consistency, and scalability
• Lead continuous improvement initiatives using data, feedback, and operational metrics
• Conduct process reviews, identify root causes, and implement sustainable improvements
• Reduce cycle times, errors, rework, and off-system/ad hoc requests across core HR processes
• Build reporting and dashboards to provide visibility into performance and improvement opportunities
• Partner with regional People Ops, COEs, and cross-functional teams to drive alignment and lead change management efforts
• Establish and drive global process standards, templates, and documentation across People Operations
• Identify and implement automation opportunities using Oracle HCM, ServiceNow (HRSD), and other digital tools
• Partner with HRIS and HRIT teams to prioritize and deliver system enhancements and process improvements
• Drive adoption of HR Service Delivery (HRSD) models and self-service solutions to reduce manual work and improve user experience

Preferred Education

• Bachelor’s degree in Human Resources, Business Administration, Operations, or a related field
• Master’s degree (MBA or equivalent) is preferred

Preferred Experience

• 10-14+ years of experience in HR Operations, Shared Services, or HR Service Delivery (HRSD) environments
• Proven track record in process improvement, redesign, or operational transformation initiatives within HR
• Hands‑on experience or exposure to Oracle HCM and/or ServiceNow HRSD or similar platforms
• Strong understanding of case management, service delivery models, and self‑service frameworks in HR
• Strong analytical and problem‑solving skills with a data‑driven mindset
• Ability to influence stakeholders and lead change across global, matrixed environments