Process Associate - UK Pension Operations

Tata Consultancy Services; Kolkata District, Mumbai; On-site; INR 500,000 - 800,000; Full time

Job summary

Tata Consultancy Services in Pune is hiring for UK Defined Benefit (DB) Pension Operations with 2–4 years in Claim Processing and 3–4 years in Retirement/Bereavement/Transfers/Payroll/Chat Operations. You will support retirement, bereavement, transfer, payroll and pension claim activities.

Role requires strong UK pension knowledge, Excel proficiency and stakeholder communication. UK shift/flexible as per business needs; full-time employment offered.

Qualifications

• Experience in UK Defined Benefit (DB) Pension Administration.
• Strong knowledge of pension regulatory requirements and processes.
• Ability to handle retirement, bereavement, transfers, payroll and claim work.

Responsibilities

• Process UK Defined Benefit Pension transactions within SLA.
• Handle retirement, bereavement, transfer, payroll, and claim activities.
• Resolve member queries via chat or back-office support.
• Perform validations, reconciliations and quality checks.
• Ensure compliance with UK pension regulations and controls.
• Maintain SOPs and audit trails; support process improvements.

Skills

UK DB Pension Admin

Pension Processing

MS Excel

Stakeholder Management

Education

Graduation in Finance/Commerce

Tools

MS Excel

Job description

Hiring for UK Pension Operations | DB Pensions | Claims, Retirement, Bereavement, Transfers, Payroll & Customer Service

Job Description

TCS is hiring experienced professionals for UK Defined Benefit (DB) Pension Operations across multiple process areas. We are looking for candidates with strong UK Pension Administration experience who can support pension scheme operations while ensuring service excellence, compliance, and SLA adherence.

Roles Covered:

• Retirement Processing
• Bereavement Processing
• Transfer Processing (Transfer In / Transfer Out / CETV)
• Pension Claim Processing
• Pension Payroll Processing
• Customer Service / Chat Operations

Key Responsibilities:

• Process UK Defined Benefit (DB) Pension transactions accurately and within SLA.
• Handle retirement, bereavement, transfer, payroll, and claim-related activities.
• Resolve member/customer queries through chat or back-office support.
• Perform calculations, validations, reconciliations, and quality checks.
• Ensure compliance with UK pension regulations and internal controls.
• Maintain SOPs, documentation, audit trails, and process records.
• Participate in process improvement and automation initiatives.

Required Skills:

• Experience in UK Defined Benefit (DB) Pension Administration.
• Expertise in any of the following:
• Retirement Processing
• Bereavement Processing
• Pension Transfers (CETV, Transfer In/Out)
• Pension Payroll
• Pension Claims Processing
• Pension Customer Service / Chat Support
• Good understanding of UK Pension regulations.
• Strong communication and stakeholder management skills.
• Proficiency in MS Excel and operational reporting.

Experience:

2-4 Years (Claim Processing) / 3-4 Years (Retirement, Bereavement, Transfers, Payroll, Chat Operations)

Education:

Graduate in any discipline (Finance/Commerce preferred).

Location: Pune
Employment Type: Full-Time
Shift: UK Shift / Flexible as per business requirement