Insurance Operations Senior Analyst

Accenture in India; Gurugram District; On-site; INR 700,000 - 1,000,000; Full time

Job summary

A leading consulting firm in Gurugram is seeking an experienced Insurance Operations Senior Analyst to manage pension scheme setups and claims processing. This full-time role requires up to 7 years of experience and strong communication skills. You will be responsible for ensuring compliance with regulatory requirements and managing member benefit claims. Join a dynamic team in a mid-senior level position that offers flexible shifts based on business requirements.

Qualifications

• Up to 7 years of experience in UK Pension domain.
• Experience in New Business, Money In/Out, Benefits, Payroll.
• Good typing skills and attention to detail.

Responsibilities

• Process new pension scheme setups and member enrollments.
• Validate documentation and ensure accurate data capture.
• Handle contributions, transfers, and withdrawals.

Skills

Experience in UK Pension domain

Business Administration and Claims Processing

MS Office Tools

Good verbal & written communication skills

Time management skills

Education

Any Graduation

Job description

Insurance Operations Senior Analyst – Accenture, India

Skills required: Retirement Solutions - New Business Processing

Designation: Insurance Operations Senior Analyst

Qualifications: Any Graduation

Years of Experience: 5 to 8 years

What would you do?

• Process new pension scheme setups and member enrollments in line with regulatory and scheme-specific requirements.
• Validate documentation, ensure accurate data capture, and coordinate with internal teams for onboarding completion.
• Handle contributions, transfers, and withdrawals across pension schemes.
• Review and assess complex insurance claims, including death claims, to determine coverage and eligibility for payment.
• Research and verify claims information, calculate benefit amounts and produce relevant documentation.
• Identify the correct payee or beneficiary to release the claims payment.
• Ensure timely and accurate allocation of funds to member accounts and investment portfolios.
• Reconcile incoming and outgoing payments, resolving discrepancies with finance and client service teams.
• Process member benefit claims including retirement, death, and ill‑health payments.
• Ensure correct calculation of entitlements and compliance with government and scheme rules.
• Coordinate with payroll and tax teams for accurate disbursement and reporting.
• Monitor daily cash positions across pension accounts.
• Perform reconciliations between bank statements, investment platforms, and internal records.
• Investigate and resolve breaks, ensuring audit readiness and financial integrity.
• Support pension payroll runs for regular benefit payments.
• Maintain payroll records and support member queries.
• Track outstanding contributions and receivables from employers or members.
• Follow up on overdue payments and escalation persistent issues.
• Maintain accurate credit control logs and support financial reporting.
• Complete assigned responsibilities and projects within timelines, managing daily BAU.

What are we looking for?

• Up to 7 years of experience in UK Pension domain – Business Administration and Claims Processing including Death Claims (preferred).
• Experience in New Business, Money In/Out, Benefits, Cash Management & Recon, Payroll, Cash/Credit Control.
• Subject Matter Expert/Trainer with 4+ years of experience in remote transitions, developing quality checklists, performing RCA, and developing action plans to improve quality performance.
• Knowledge of MS Office Tools.
• Graduate in any stream.
• Open to flexible shifts based on business requirements.
• Good verbal & written communication skills.
• Good typing skills and attention to detail.
• Good time management skills and the ability to work independently.

Job Details

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Management and Manufacturing

Industries: Business Consulting and Services

Location: Gurugram, Haryana, India