Back Office Associate

Tata Consultancy Services; Kolkata District; On-site; INR 500,000 - 750,000; Full time

Job summary

Tata Consultancy Services in Kolkata is seeking an Associate Back Office Operations specialist focused on Defined Benefits pension claim processing. You will handle member events and ensure accurate calculations while maintaining clear communications.

Responsibilities include processing retirement, bereavement, and transfers, validating claims, and ensuring SLA adherence. The role requires 2-4 years of experience in pensions processing and compliance with governance standards.

Qualifications

• Experience in UK Defined Benefits pensions claim processing.
• Ability to process and validate member events across retirement, bereavement and transfers.
• Maintain clear empathetic member communications templates.

Responsibilities

• Claim Processing: handle and validate member events across DB pension processes.
• Process Retirement events (including Ill Health) and Bereavement (death processing).
• Manage Transfers (In/Out, CETV) for club and non-club plans.
• Ensure accurate calculations and timely member communications; maintain quality templates.
• Operations Delivery & SLA Management: monitor queues, publish updates, support recovery plans in case of variances.
• Documentation: create/update SOPs and process manuals with version control.

Skills

UK DB pensions

Claim Processing

Retirement

Bereavement

Transfers

Job description

Role: Associate Back Office Operations (Defined Benefits Pension Claim Processing)

Experience: 2-4 Years

Location: Kolkata

Required Skillset:

UK DB pensions claim processing.

Claim Processing

Retirement, Bereavement, Transfers

Responsibilities:

Claim Processing.

Process and validate member events for one or more of the processes below -

Retirement (including Ill Health)

Bereavement (including death processing for Active, Deferred, and Retired members) Death of beneficiaries, ex-spouses etc.

Transfers (including Transfer In and Transfer Out for both Club & Non-club and CETV)

Process and validate events for Pension on Divorce, Benefits Authorizations, Elections, Re-employment and other key pension processes.

Ensure accurate calculations and maintain clear, empathetic member communications/templates.

Operations Delivery & SLA Management

Execute daily casework for DB pension events and ensure timely delivery against client SLAs/TATs.Monitor personal work queues, publish progress updates, and support recovery plans for SLA variances.

Documentation: SOPs & Process Manuals:

Create, update, and version-control SOPs/process manuals; apply change control and ensure accessibility.

Internal Quality & Compliance

Comply with UK pensions administration standards and client governance requirements.