Process Associate - Marcom Sales And Delivery Services

Siemens; Bengaluru; On-site; INR 300,000 - 550,000; Full time

Job summary

Siemens Global Business Services (GBS) in Bengaluru is seeking a proactive professional for a Full-time permanent role at our Bangalore site. You will handle inbound calls and web requests with a focus on quality and timely resolution.

You will follow up on queries, report activities regularly, and maintain tracking of transactions. The role includes night shifts and rotating weekly offs, with strong English and Hindi communication.

Qualifications

• Excellent written and verbal communication skills in English.
• Strong customer service orientation with ability to resolve queries.
• Ability to work in a team and collaborate with cross-functional groups.
• Willingness to work extended hours during busy periods.

Responsibilities

• Handle inbound calls and web requests with accuracy and timely responses.
• Perform rigorous follow up and close pending queries with ownership.
• Prepare and share activity reports on daily/weekly/monthly cycles.
• Maintain robust tracking for processed transactions daily.
• Work in shifts, including night shifts, with weekly rotation.
• Communicate clearly in English and Hindi to customers.

Skills

Teamwork

Communication skills

Customer service

Open-mindedness

Extended hours availability

English and Hindi proficiency

Job description

Job Description:

Hello go-getter

We empower our people to stay resilient and relevant in a constantly changing world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you’d make a great addition to our vibrant international team.

Siemens Global Business Services (GBS) is a Siemens Service Company that provides innovative digital solutions and customer-oriented business services. With more than 20 years of experience, Siemens GBS taps into its understanding of how organizations and businesses work to seamlessly integrate, digitalize and optimize business processes with a portfolio that covers end-to-end business needs.

You’ll make a difference by:

• Managing inbound calls and web requests accurately and timely execution with highest standards of quality.
• Rigorous follow up and closure of pending queries/open topics with ownership.
• Complete reporting of activities handled on daily/weekly/monthly basis (as per requirements).
• Adherence to robust tracking mechanism on processed transactions daily.
• Flexible working in shifts (including night shifts) and split/rotational weekly offs.
• Good verbal and written communication in English and Verbal communication in Hindi.

Your success is grounded in:

• Ability to work in a team.
• Good communication and customer service skills.
• Open-mindedness and constructive attitude to performed tasks.
• Willingness to work for extended hours on weekdays/ weekends during month end / quarter end close.

Join us and be yourself!

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.

This role is based in Bangalore. But you’ll also get to visit other locations in India and globe, so you’ll need to go where this journey takes you. In return, you’ll get the chance to work with teams impacting entire cities, countries and the shape of things to come. We’re Siemens. A collection of over 312,000 minds building the future, one day at a time in over 200 countries.

Job type: Full-time

Employment type: Permanent

Work mode: Office/Site only

Location(s): Bangalore - Karnataka - India